https://business.forums.bt.com/t5/Archive/Broadband-Speeds-and-Lease-Line-Availability/m-p/22655#M3335 <P>I work for a company who are due to&nbsp;relocate to&nbsp;a large business park in Dartford, Kent from the Tower Hill area of London and we are struggling to find an adequate broadband supply at our new premises.&nbsp; We have been advised by BT that the best way to go is BTNET Lease Line and the orders were drawn up for this as well as other pstn lines and 8 channels of ISDN30.&nbsp; It now transpires that there is no room in the Dartford exchange, there are problems in the area and I am aware of another company having had a 2mb lease line on order since August 2010, with no installation date in sight.</P><P>How can a product be offered - with the necessary checks apparently run between departments - and then the customer be told that "sorry, that product is not available."&nbsp; I've looked at the BT Infinity option, even though that appears to be aimed at the home market, so I would be grateful if anyone has some suggestions.</P> Thu, 24 Feb 2011 17:29:29 GMT Jo_at_BAM 2011-02-24T17:29:29Z https://business.forums.bt.com/t5/Archive/Broadband-Speeds-and-Lease-Line-Availability/m-p/22655#M3335 <P>I work for a company who are due to&nbsp;relocate to&nbsp;a large business park in Dartford, Kent from the Tower Hill area of London and we are struggling to find an adequate broadband supply at our new premises.&nbsp; We have been advised by BT that the best way to go is BTNET Lease Line and the orders were drawn up for this as well as other pstn lines and 8 channels of ISDN30.&nbsp; It now transpires that there is no room in the Dartford exchange, there are problems in the area and I am aware of another company having had a 2mb lease line on order since August 2010, with no installation date in sight.</P><P>How can a product be offered - with the necessary checks apparently run between departments - and then the customer be told that "sorry, that product is not available."&nbsp; I've looked at the BT Infinity option, even though that appears to be aimed at the home market, so I would be grateful if anyone has some suggestions.</P> Thu, 24 Feb 2011 17:29:29 GMT https://business.forums.bt.com/t5/Archive/Broadband-Speeds-and-Lease-Line-Availability/m-p/22655#M3335 Jo_at_BAM 2011-02-24T17:29:29Z