topic messed around in Archive

messed around

sazatkie — Thu, 03 Mar 2011 17:17:19 GMT

just found out that BT dont send out micro filters anymore after waiting over 3 weeks after connection for them to arrive, even though was told they had been sent out to me twice. so now I have to go and buy them so that I can have my landline and internet on in my shop at the same time as I dont have any myself. wish I hadnt bothered now, should of stayed with my current home provider.

Re: messed around

Fiona — Fri, 04 Mar 2011 10:32:43 GMT

I am really sorry for any confusion over the service. With the product you purchased (the Office Broadband with Phone line or ESaver as it is also known), you have a choice while ordering online to purchase equipment from us which would include microfilters or to purchase and use your own equipment. We do say we will send out a welcome pack explaining how to connect to your business broadband, I am sorry it wasn't clear to you that this welcome pack does not include Microfilters. I have checked with the Order Management team and a replacement pack is being sent out.

Kind Regards

Fiona

BT Business Forum Moderator

Re: messed around

sazatkie — Mon, 07 Mar 2011 14:33:30 GMT

I know this now got sorted just not happy wasnt told this 3 weeks ago when i first contacted bt. And the pack has been reposted several times and still none have arrived, addresses have been checked just none show up