topic Slowwwwwwwwwww in Archive

Slowwwwwwwwwww

snazy2000 — Sun, 20 Mar 2011 15:17:24 GMT

Hey Guys i have got a BT Bussiness Hub (BT2700HGV)

Software: 4.25.33

If i look at the routors page it says

Connection Speed:

Incoming: 5600 kbps

Outgoing: 64 kbps

Which looks about right

i did a test on speedtest.net and it was nothing near the same as that....??

I cant even run the BT speedtester becuase i get an error ive tried so many times over the last few days

Re: Slowwwwwwwwwww

Jurasik — Mon, 21 Mar 2011 08:16:46 GMT

We have been having the same issue for over a month now.

Getting very annoyed with the lack of speed.

see: http://business.forums.bt.com/t5/Broadband-and-internet/Slow-internet-for-the-past-week/td-p/22259

Re: Slowwwwwwwwwww

Fiona — Mon, 21 Mar 2011 16:43:23 GMT

snazy2000 - I can see you have been in contact with the technical team and they discussed sending an engineer out to look at everything. I understand from the notes that you are not available until the end of the month so one is being arranged for then. If you would like an earlier appointment please private mail me and I can let the technical team know, or you can contact them directly.

Jurasik - As I explained on your post Slow internet, for the past week. I have been unable to trace any contact with the technical helpdesk regarding this so cannot comment on your case. You would need to contact the technical team to go through troubleshooting on this, unfortunately they do not pick up faults directly from the forum.

Kind Regards

Fiona

BT Business Forum Moderator