ISDN30 Complaints/Escalation

ISDN30_User — Mon, 24 Nov 2014 14:55:06 GMT

Hi,

I have an issue with my 3rd ISDN30 stretching for for a couple weeks, I have been unable to dial out on the last 10 channels for this time.

BT have checked the circuit at the exchange many times and it has been okay. I had an engineer visit site yesterday, he couldnt dial out on the last 10 channels with his trend and said there were errors on the circuit. BT then changed a card in the exchange (on the wrong circuit according to my pbx engineers who saw the alarm when it went down).

Since then I have to continually ring Bt and all the feedback i get is that they have checked the lines at the exchange and they test okay and I should check my equipment, they are completely ignoring the facts that they have tested okay at the exchange from the beginning and they were errors onsite.

Its come back 3 or 4 times now with the same message and i still cannot dial out on my lines, how can i firstly escalate this to a manager and once it is fixed how can i complain about the service i have received (I am on critical care).

Many Thanks

Re: ISDN30 Complaints/Escalation

markp — Mon, 24 Nov 2014 15:44:56 GMT

Hi ISDN30_User

I am sorry to see you are having a problem with your service, I am afraid we are not able to look into this for you, however there is a dedicated ISDN 30 team, who can advise on how to raise a complaint direct with them, if you call them on 0800 679 079 they will be able to advise you further.

Markp

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ISDN30 Complaints/Escalation

Re: ISDN30 Complaints/Escalation