https://business.forums.bt.com/t5/Archive/BT-Versatility-Operator-Divert/m-p/12195#M394 <P>Hi,</P><P>&nbsp;</P><P>We have a Versatility system in place and 2 of the phones are for our customers to dial 0 and get a response from a member of staff.</P><P>&nbsp;</P><P>The issue being when a customer dials 0 it rings extension 20 on the system, but if there is no answer or it's busy they don't get diverted to another extension even though I have diverts on extension 20 and the group diverts for it.</P><P>&nbsp;</P><P>I would appreciate any help.</P><P>&nbsp;</P><P>Many Thanks</P><P>&nbsp;</P><P>Graham</P> Wed, 17 Feb 2010 10:04:50 GMT mtlctech 2010-02-17T10:04:50Z https://business.forums.bt.com/t5/Archive/BT-Versatility-Operator-Divert/m-p/12195#M394 <P>Hi,</P><P>&nbsp;</P><P>We have a Versatility system in place and 2 of the phones are for our customers to dial 0 and get a response from a member of staff.</P><P>&nbsp;</P><P>The issue being when a customer dials 0 it rings extension 20 on the system, but if there is no answer or it's busy they don't get diverted to another extension even though I have diverts on extension 20 and the group diverts for it.</P><P>&nbsp;</P><P>I would appreciate any help.</P><P>&nbsp;</P><P>Many Thanks</P><P>&nbsp;</P><P>Graham</P> Wed, 17 Feb 2010 10:04:50 GMT https://business.forums.bt.com/t5/Archive/BT-Versatility-Operator-Divert/m-p/12195#M394 mtlctech 2010-02-17T10:04:50Z