https://business.forums.bt.com/t5/Archive/Engineers/m-p/26275#M3967 <P>Have you contacted the helpdesk, keithgeach?&nbsp; You didn't mention that it was a Boost engineer in your PM.&nbsp; Boost engineers are in great demand, it is likely that there will be a few days delay in being able to have one sent out to customers.&nbsp; Clearly, we need to investigate this for you.</P> Fri, 27 May 2011 11:13:05 GMT JohnE 2011-05-27T11:13:05Z https://business.forums.bt.com/t5/Archive/Engineers/m-p/26251#M3966 <P>Can anyone tell me if it is normal to wait 4 to 5 days to get an engineer to visit?</P><P>&nbsp;</P><P>Can someone tell me if it is normal to be told BT are going to send a boost engineer and you will have to wait 7 days in total (weekend) and then when the engineer turns up he says no he is just an ordinary engineer (good bloke though)</P><P>but couldn't find why my speed keeps dropping to approx 500KB/s over the weekend and bank hoildays.</P> Fri, 27 May 2011 06:35:02 GMT https://business.forums.bt.com/t5/Archive/Engineers/m-p/26251#M3966 keithgeach 2011-05-27T06:35:02Z https://business.forums.bt.com/t5/Archive/Engineers/m-p/26275#M3967 <P>Have you contacted the helpdesk, keithgeach?&nbsp; You didn't mention that it was a Boost engineer in your PM.&nbsp; Boost engineers are in great demand, it is likely that there will be a few days delay in being able to have one sent out to customers.&nbsp; Clearly, we need to investigate this for you.</P> Fri, 27 May 2011 11:13:05 GMT https://business.forums.bt.com/t5/Archive/Engineers/m-p/26275#M3967 JohnE 2011-05-27T11:13:05Z