HGV 2700 resetting to original factory configuration after restart.

dmpc — Tue, 31 May 2011 22:59:49 GMT

Hi, i,m having problems with my router,which is continually having to be (using the bt repair software)unplugged and rebooted to access the internet and my voip line keeps dropping and goes dead and when my landline rings, it also ring the voip phone when the internet is not accessable.

I also have the router configured from remote access to my cctv and have to enter the user defined firewall settings after the reboot as it loses all the configuration settings including my password to the router.

I,m thinking the router is definatly on its way out ! Do bt supply a replacement foc ?

Re: HGV 2700 resetting to original factory configuration after restart.

markp — Wed, 01 Jun 2011 07:18:44 GMT

Hi dpmc,

It sounds like you could have 2 issues, a faulty router and or a faulty line is your VoIP keeps cutting off. If you contact our telephony helpdesk to get the line checked then contact our broadband helpdesk we can look at these 2 issues for you. If you go to contact options you can get the options for speaking to the relevant teams.

Regards

markp

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HGV 2700 resetting to original factory configuration after restart.

Re: HGV 2700 resetting to original factory configuration after restart.