Capped 24/7

bruteoutlawz — Tue, 07 Jun 2011 17:45:24 GMT

Joined bt a month ago and getting screwed over already.

I rung bt and ordered bt business total broadband "UNLIMITED" but when i got the letters from bt i find out that the women who i spoke to has put it on 50gb a month and not unlimited. so i spoke to her again and she asked me to get in contact when the line was connected and she would change it to unlimited.

So once the line was connected i emailed her so she would change it over, she emailed back asking what our broadband number was. So i emailed back asking if she meant phone number and added the phone number. After that i didnt recieve a email back so assumed that it was going to be changed over.

3 weeks later speeds had dropped from 6.5mb dl and 450kb upload to 1.2mb dl and 50kb dl, so checked my bt email and see ive got 4 or 5 overusage emails saying ive gone over the limit

So i ring bt again and speak to a different person, tell them whats happened and he says she shouldnt have done that and he would change it to unlimited, giving me a date for the switch over.

9 days later and im still capped? why should i suffer for bt's mistake and why am i being capped 24/7?

Update- recieved a email today and bt say its been switched over but still being capped.

In the email it says i might need to reset the router, can i reset it from the hub manager or will that delete my settings?

ive tried turning the router off and waiting 2 mins but still capped

Update 2- spoke to them again and he made me do a speedtest and then said that cause we had been changed over recently, the speeds would get better over the next week. when i know the change over is not what is affecting my speed because the speeds had dropped ever since we got the over usage emails, what a coincidence!!! now because of the change over ive got to wait 10 days before he can put a error report in.

sick of it already, wish i had stayed with virgin media. can anyone tell me if its safe to reset the router from the hub manager or will that delete my settings

Thanks

Re: Capped 24/7

bruteoutlawz — Fri, 10 Jun 2011 20:42:28 GMT

Thanks for all the help lol

Re: Capped 24/7

markp — Wed, 15 Jun 2011 11:11:43 GMT

Hi,

If you do a factory reset via hub manager the router will loose its settings, it is best to disconnect the power cable from the BT router to reboot it. I have also sent you a PM if you could reply to this we can get someone to look at your line speed.

regards

markp

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