https://business.forums.bt.com/t5/Archive/BT-Fibre-speed-dropped-due-to-faulty-modem-when-will-I-get-it/m-p/26917#M4065 <BLOCKQUOTE><HR /><a href="https://business.forums.bt.com/t5/user/viewprofilepage/user-id/5617">@jsmithalpine</a> wrote:<BR /><P>We had a problem last week were we lost BT Fibre broadband due to a&nbsp;faulty modem.</P><P>&nbsp;</P><P>Before the modem problem we had a 37Mbps connection for over 6 months.</P><P>&nbsp;</P><P>When the modem was replaced, on&nbsp;Monday,&nbsp;the speed had dropped to 10Mbps and I believe the engineer requested the line speed to be updated.</P><P>&nbsp;</P><P>Later on Monday the speed went up to 23Mbps but it has stayed there since then.</P><P>&nbsp;</P><P>When will it go back to the 37Mbps we were getting before the modem problem?</P><HR /></BLOCKQUOTE><P>I have the same issue, and am expecting the BT engineer to visit today (if they turn up).</P><P>Mine was running at 37Mbps quite happily for a month before dropping down to 15Mbps or so, worse is the upload speed...0.2Mbps!</P><P>&nbsp;</P><P>EDIT: Actually, sorry have just re-read your post (properly this time :)) and it's not exactly the same issue.</P><P>Mine never actually stopped working, just dropped the speed. I'm assuming it's a faulty modem, but will have to see what the engineer finds (if they turn up - since they were supposed to on Monday morning and I was called to say there was a problem with the booking system and so the appointment never got made).</P> Wed, 15 Jun 2011 09:31:01 GMT MiloBT 2011-06-15T09:31:01Z https://business.forums.bt.com/t5/Archive/BT-Fibre-speed-dropped-due-to-faulty-modem-when-will-I-get-it/m-p/26915#M4064 <P>We had a problem last week were we lost BT Fibre broadband due to a&nbsp;faulty modem.</P><P>&nbsp;</P><P>Before the modem problem we had a 37Mbps connection for over 6 months.</P><P>&nbsp;</P><P>When the modem was replaced, on&nbsp;Monday,&nbsp;the speed had dropped to 10Mbps and I believe the engineer requested the line speed to be updated.</P><P>&nbsp;</P><P>Later on Monday the speed went up to 23Mbps but it has stayed there since then.</P><P>&nbsp;</P><P>When will it go back to the 37Mbps we were getting before the modem problem?</P> Wed, 15 Jun 2011 09:15:38 GMT https://business.forums.bt.com/t5/Archive/BT-Fibre-speed-dropped-due-to-faulty-modem-when-will-I-get-it/m-p/26915#M4064 jsmithalpine 2011-06-15T09:15:38Z https://business.forums.bt.com/t5/Archive/BT-Fibre-speed-dropped-due-to-faulty-modem-when-will-I-get-it/m-p/26917#M4065 <BLOCKQUOTE><HR /><a href="https://business.forums.bt.com/t5/user/viewprofilepage/user-id/5617">@jsmithalpine</a> wrote:<BR /><P>We had a problem last week were we lost BT Fibre broadband due to a&nbsp;faulty modem.</P><P>&nbsp;</P><P>Before the modem problem we had a 37Mbps connection for over 6 months.</P><P>&nbsp;</P><P>When the modem was replaced, on&nbsp;Monday,&nbsp;the speed had dropped to 10Mbps and I believe the engineer requested the line speed to be updated.</P><P>&nbsp;</P><P>Later on Monday the speed went up to 23Mbps but it has stayed there since then.</P><P>&nbsp;</P><P>When will it go back to the 37Mbps we were getting before the modem problem?</P><HR /></BLOCKQUOTE><P>I have the same issue, and am expecting the BT engineer to visit today (if they turn up).</P><P>Mine was running at 37Mbps quite happily for a month before dropping down to 15Mbps or so, worse is the upload speed...0.2Mbps!</P><P>&nbsp;</P><P>EDIT: Actually, sorry have just re-read your post (properly this time :)) and it's not exactly the same issue.</P><P>Mine never actually stopped working, just dropped the speed. I'm assuming it's a faulty modem, but will have to see what the engineer finds (if they turn up - since they were supposed to on Monday morning and I was called to say there was a problem with the booking system and so the appointment never got made).</P> Wed, 15 Jun 2011 09:31:01 GMT https://business.forums.bt.com/t5/Archive/BT-Fibre-speed-dropped-due-to-faulty-modem-when-will-I-get-it/m-p/26917#M4065 MiloBT 2011-06-15T09:31:01Z