topic Re: My download Speeds extremely slow in Archive

My download Speeds extremely slow

nwells — Mon, 04 Jul 2011 11:52:43 GMT

Hello.

For the past month my download speed has been very very low, I have 8meg internet but I'm getting a maximum throughput speed of about 16kbps. After looking for what the problem is I found that it was probably due my IP profile being reset to 135kbps after a few connection dropouts on the line and that I should leave the router on until it went back to normal. I've been waiting for about 5 days now and it still remains slow. Is there anyway I can have it reset?

Also, here are some stats from my router.

Down Up

Rate:	6848 kbs	448 kbs
Max Rate:	6848 kbs	1140 kbs
Noise Margin:	14.0 dB	31.0 dB
Attenuation:	28.9 dB	16.5 dB
Output Power:	19.8 dBm	11.9 dBm

Protocol:	G.DMT Annex A
Channel:	Interleaved
DSLAM Vendor Information	Country: {46336} Vendor: {IFTN} Specific: {45442 }
ATM PVC:	0/38

Rate Cap:	6848 kbs
Attenuation @ 300kHz:	28.9 dB
Uncanceled Echo:	-16.3 dB	Ok
VCXO Frequency Offset:	-4.4 ppm	Ok
Final Receive Gain:	13.4 dB	Ok
Impulse Noise Comp. Tones:	0	Ok
Excessive Impulse Noise:	0	Ok

Collected for 5Days22:40:11

Reset 24-hr int. 15-min int. Last Event

	Since	Current	Current	Time Since

ATM
Last Event
Cell Header Errors	267	30	0	0:22:16
Loss of cell Delineation	169	11	0	0:22:17

DSL
Link Retrains:	9	0	0	4Days17:22:16
DSL Training Errors:	1	0	0	5Days22:30:10
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	2	0	0	5Days22:30:21
Loss of Signal Failures:	2	0	0	5Days22:30:21
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	2	0	0	5Days22:30:21
bleep. Seconds w/Errors:	76	13	0	0:22:16
bleep. Sec. w/Severe Errors:	2	0	0	5Days22:30:21
Corrected Blocks:	819	139	0	0:22:16
Uncorrectable Blocks:	274	33	0	0:22:16
DSL Unavailable Seconds:	238	0	0	4Days17:22:01

Re: My download Speeds extremely slow

markp — Mon, 04 Jul 2011 12:52:20 GMT

Hi nwells,

If the line profile has dropped, this could be down to disconnections on the line, if you contact our helpdesk they can have a look at the line to see if there is a fault, and possibly get the line reset to allow the profile to re-calculate. Here are the contact options

Regards

markp

Re: My download Speeds extremely slow

nwells — Tue, 05 Jul 2011 10:40:57 GMT

Well, that suggestion helped me in no way. I tried their help desk, they offered no help. I emailed BT yesterday explaining the problem at around 2pm, I haven't yet had a response (apart from an automatic e-mail confirming they received my complaint) I haven't bothered calling yet, it's too annoying (I've had to do this a few times before) I can honestly say that without doubt BT provide the worst service of any provider I can think of, so I think I'll just change to Sky or something.

Re: My download Speeds extremely slow

JohnE — Tue, 05 Jul 2011 10:52:39 GMT

When it comes to connection issues, nwells, there really isn't much point in e-mailing us. The helpdesk needs to carry out troubleshooting with you "live" in order to determine that the fault exists within our network. That's the general procedure for all Service Providers. I'd recommend that you Contact Us either via phone or Live Chat