https://business.forums.bt.com/t5/Archive/BT-Versatility-Hold-Music-instead-of-ringing/m-p/12538#M415 <P>Hi,</P><P>&nbsp;</P><P>I wonder if anybody can help.</P><P>&nbsp;</P><P>We have an auto-attendant set up, asking for people to press 1 for sales, 2 for after sales etc. Once the caller presses the relevant digit they are sent to a hunt group and the call is queued for an operator.</P><P>&nbsp;</P><P>If all operatoirs are busy the caller hears a contant ringing (actually sounds more like an engaged tone) but we would prefer for them to hear our hold music. Is there any way that this can be programmed?</P><P>&nbsp;</P><P>Many thanks,</P><P>jophenna</P> Thu, 11 Mar 2010 11:48:40 GMT jophenna 2010-03-11T11:48:40Z https://business.forums.bt.com/t5/Archive/BT-Versatility-Hold-Music-instead-of-ringing/m-p/12538#M415 <P>Hi,</P><P>&nbsp;</P><P>I wonder if anybody can help.</P><P>&nbsp;</P><P>We have an auto-attendant set up, asking for people to press 1 for sales, 2 for after sales etc. Once the caller presses the relevant digit they are sent to a hunt group and the call is queued for an operator.</P><P>&nbsp;</P><P>If all operatoirs are busy the caller hears a contant ringing (actually sounds more like an engaged tone) but we would prefer for them to hear our hold music. Is there any way that this can be programmed?</P><P>&nbsp;</P><P>Many thanks,</P><P>jophenna</P> Thu, 11 Mar 2010 11:48:40 GMT https://business.forums.bt.com/t5/Archive/BT-Versatility-Hold-Music-instead-of-ringing/m-p/12538#M415 jophenna 2010-03-11T11:48:40Z