topic Re: Poor speed! in Archive

Poor speed!

evdok — Mon, 18 Jul 2011 18:49:10 GMT

Hi all,

I was with AOL for 10years and finally decided to move to BT, did i do the right thing? my download speed is 1.9-2.5 and was told it should get better once i get to the 10 days of the line settling! its been 7 days now and not a sign of improvement, also the business hub is poor on wifi range aol's cheap router was much better! my neighbours opposite and next door are both getting just under 7mb with aol who rent there equipment off BT!!...my moan is will it get better or have i made the wrong move?

TIA

Evdok

Re: Poor speed!

JohnE — Tue, 19 Jul 2011 09:50:47 GMT

If, after your 10 day "training" period is up, you are still experiencing slow speeds, then Contact Us in order to get any potential faults diagnosed quickly.

Re: Poor speed!

evdok — Tue, 19 Jul 2011 21:50:13 GMT

Will do.

Re: Poor speed!

burkemelvin77 — Wed, 27 Jul 2011 13:04:10 GMT

yes you are right. Just because you have spare lots of time in this but still the result is poor.

Re: Poor speed!

evdok — Wed, 27 Jul 2011 13:30:28 GMT

Update

My speed has gone upto 4.3 i pleased with that but still room for improvement, bt are calling me back on Friday as they reset all errors on my line which takes approx 3 days, by the way had a new router aswell!

Re: Poor speed!

JohnE — Wed, 27 Jul 2011 14:51:55 GMT

Thanks for letting us know how you are getting on with this, evdok.

Re: Poor speed!

TonyW — Thu, 04 Aug 2011 15:17:16 GMT

The worst thing I ever did was believing the Bt Blog of up to 20mps. I have been connected since Jan 2011 and I have never had more than 1mps... I had a new install and when I complained, after all the usual excuses I was told that the exchange I was connected to needed to have substantial amounts spent on it to offer an increase to my service.

I haven't been offered a refund or a chance to get out of my contract so how can BT say that they value your custom

I will never trust them again or reccomend them... the company is s...e

Re: Poor speed!

evdok — Thu, 04 Aug 2011 20:03:49 GMT

Upto 4850 now!

that's the best BT say, can't raise a fault as there are no errors on the line. I'm sure if they wanted to they could increase it more.