topic Re: messages offering to fix my broadband! in Archive

messages offering to fix my broadband!

michael_d — Fri, 22 Jul 2011 10:44:50 GMT

hi, Since the switch from broadband to Infinity earlier this week, my XP computer is having a couple of problems.

First I am continually getting a message about BT detecting errors and needing to fix the problems.

Secondly I am losing the connection quite often. It normally connects again when I refresh the page.

There are other computers on the network and this is not happening to them.

Any ideas please?

Re: messages offering to fix my broadband!

JohnE — Mon, 25 Jul 2011 10:52:08 GMT

This may be an adverse reaction to the Desktop Help Assistant which is causing "false positives". I'd advise testing it after un-installing the Desktop Help Assistant.

Re: messages offering to fix my broadband!

michael_d — Sat, 30 Jul 2011 13:16:49 GMT

yes. it is a useless feature! It seems to respond to the word 'error' being displayed anywhere on a page. Since I am developing software this occurs quite a lot!

Re: messages offering to fix my broadband!

bill_s — Tue, 02 Aug 2011 20:37:34 GMT

1. It took many tries to get the updated 'service', which was virtually forced on me with a message every time I switch on. Is there any way of saying 'No I do not want this service'?

2. Once installed it does nothing but report an unspecified broadband problem and offer to fix it. If accepted it promptly opens a the Home page window and soon after reports another unspecified broadband problem, ad infintum.

How do I turn off this service?

Re: messages offering to fix my broadband!

Lean_Sistema — Wed, 03 Aug 2011 14:25:38 GMT

I'm not 100% sure, but try to disable it under the tab of services in system configuration. To open it type "msconfig" into "RUN"