topic Re: Intermittentl dropping of broadband in Archive

Intermittentl dropping of broadband

lesterwrench — Fri, 29 Jul 2011 09:03:05 GMT

I am looking for guidance. I have had a problem that started a few weeks ago where the broadband intermittently drops.
The period between drops can be anything from half a day to seven days. Initially the drops averaged once daily.
This problem was reported and we had an engineer out who could find nothing wrong, but instead of doing nothing,
in his words he, "changed the cable" from the exchange to the cabinet. I was then contacted by networks to say that they would
close the fault after three days. Within two hours of the engineer finishing the line dropped again. I contacted networks who told me that this was perfectly normal, and offered no explanation. Three days seemed a little short to me to close the fault as the line sometimes lasted seven days.

The line is dropping at least twice a day now and the fault has been closed.

My question is should I expect the line to drop like this for the first ten days after the engineer has finished?

The reason I am asking this is the ten day training period causing this?

Many thanks

Re: Intermittentl dropping of broadband

JohnE — Fri, 29 Jul 2011 10:27:09 GMT

There is clearly a fault with this phone line or broadband, lesterwrench. I would stronlgy advise that you Contact Us

Re: Intermittentl dropping of broadband

lesterwrench — Fri, 29 Jul 2011 13:17:14 GMT

How do I get some urgency here? I had a similar problem last year lasting 16 weeks, with five enginner visits. Now the person in networks has closed this fault far too quickly and so I have to start again, As much as I like playing computers I do have a business to run.

Regards

Re: Intermittentl dropping of broadband

lesterwrench — Sat, 05 Nov 2011 10:42:32 GMT

Finally sorted......

After sessions of blaming my router (A Cisco WAG160n) and closing the fault was solved several times, I now have a stable line.

I am not a technical person, but I am told that the solution was carrying out an SNR reset.