topic Re: Connection Type in Archive

Connection Type

MikeCL — Sun, 07 Aug 2011 14:17:59 GMT

I have been suffering with very slow webpage connection issues. The line speed is good, getting up to 13,000 but pages 'sit' for ages waiting to connect. Checking the support information it says to check I have a PPPoE connection type but mine is set ( presumably automatically as I did not set it ) to PPPoA. I tried to reset to PPPoE but then get an error message "The selected ATM Encapsulation is not compatable with this connection type". What should the ATM Capsulation be set to and is this a likely cause of my problem?

Re: Connection Type

Basejumper — Mon, 08 Aug 2011 09:44:48 GMT

I'm no expert, however my connection type is PPPoA and shouldn't effect the time needed to launch web pages. The most common cause is your browser cache being very large, try deleting this and see if this improves things.

Re: Connection Type

MikeCL — Mon, 08 Aug 2011 10:55:10 GMT

Thanks for the thought. I'm using Firefox and clearing the cache doesn't seem to make much difference. However, I have set it to clear everytime I close the programme now. I have also used IE 9 and this doesn't seem any better. A click on a stored favourite on IE 9 when first opened gave a 10 second plus delay before the page 'launched'.

Re: Connection Type

OldWolf — Mon, 08 Aug 2011 12:17:14 GMT

Hi,

If I remember correctly PPPoE is only used if you are using a separate router and modem, as it's not taking the connection directly from the modem.

At least something like that anyway.

What do you get if you go to www.speedtest.net?

Cheers.

Dave A

Re: Connection Type

MikeCL — Mon, 08 Aug 2011 15:24:40 GMT

The speed is not an issue, just checked it at 13.6M and Ping was 38ms but the pingtest.net test would not measure Packet Loss saying it was unable to measure on two sucessive tests....

Re: Connection Type

JohnE — Tue, 09 Aug 2011 09:50:46 GMT

Packet loss is a very serious issue which we'd need to investigate. I'd advise that you Contact Us

Re: Connection Type

MikeCL — Wed, 10 Aug 2011 09:20:16 GMT

A recheck this morning showed a Grade A line with o% Packet Loss. I'm still trying to understand where the problem really 'sits'. I realised last night that my laptop, which of ocurse uses the wifi link to the router was showing virtually instantaneous loading of new visits whereas the desktop CAN sit for up to 20 seconds to get into the same sites - like eBay. I'll find a new ethernet cable and try next I think...... I've flushed the Browser ( Firefox) cache and no change.

Re: Connection Type

OldWolf — Wed, 10 Aug 2011 09:41:57 GMT

Hi,

Have you tried alternate browsers like Chrome to see if these are any different? Also have you checked any add-ons in Firefox and tried disabling them?

Might also be worth reinstalling the network card drivers on the desktop machine, and possibly even checking/replacing the network card.

Cheers.

Dave A

Re: Connection Type

MikeCL — Thu, 11 Aug 2011 18:01:09 GMT

Trying Chrome made no difference - in fact eBay took over half a minute to launch and even longer to get the page. Network card drivers are up-to-date and I don't think I can replace the Network card as I think it is built into the motherboard. In all other ways the Network is working fine and fast but I will see about re-installing when I work out how to do it 🙂

Re: Connection Type

OldWolf — Fri, 12 Aug 2011 07:31:07 GMT

Hmmm...

If you can move files across your network ok then it wouldn't be worth it probably. That means we're back to your browser and related systems.

Have you tried accessing the site by using the IP address rather than the URL? If it's quick with that then it might be a DNS setting or proxy server issue.

Cheers.

Dave A

Re: Connection Type

MikeCL — Fri, 12 Aug 2011 08:31:17 GMT

Hi Dave. Thanks for the thoughts. I feel I am close to a solution but it might be useful to try a direct IP address access. Not sure how to do that but I guess I can just get it from a page I'm in. What I've found is that I used to use ONSPEED before I upgraded to a 20 MB connection and have just found that this adjusts the LAN settings to a fixed access address. I've now changed it to automatically detect settings and things seem faster. I guess it might need a reboot to finish things and that's the next step. There might be some other 'residue' to be found so I will continue digging later today when I have some time....

Cheers

Mike

Re: Connection Type

OldWolf — Fri, 12 Aug 2011 10:17:20 GMT

Hi Mike,

Using the IP is easy, although you would need to use a lookup tool to get it. Something like Network Tools would do.

All you would then need to do is type http://xx.xx.xx.xx in the address bar instead of the normal address.

🙂

Cheers,

Dave A

Re: Connection Type

MikeCL — Fri, 12 Aug 2011 15:12:50 GMT

OK. I did try an IP access and it still seemed to take a long time. One thing I probably should have added before is that Business Broadband help keeps telling me I have connection problems and selecting Fix just launches IE 9 and a menu without doing anything to fix it..... this launch is normally 2 desktop help windows at a time - although the latest 'help' has actually resulted in a 'This program cannot display the webpage' message.

Re: Connection Type

shella — Sun, 28 Aug 2011 23:39:49 GMT

I am having exacly the same problem. Some web pages i can not get and if i do get any they take forever to load

i will be watching this space

shella