https://business.forums.bt.com/t5/Archive/Terrible-service/m-p/30087#M4475 <P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">How on earth do you manage to contact someone in authority or<BR />register a complaint with this lot?</SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;"></SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">The only thing they give on the web site for complaints is a<BR />phone number and when you eventually get through to someone you get told they<BR />don't have a complaints department and you should you use the web!</SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;"></SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">Can anyone give me a way of getting through to someone who has<BR />some ability to resolve problems? Placing orders and getting install dates is<BR />easy but when they fail to materialise time after time they all stop responding<BR />so I am hoping someone who has been through this may have some helpful<BR />suggestions.</SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;"></SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">Thanks </SPAN></P><P>&nbsp;</P> Tue, 13 Sep 2011 15:21:02 GMT Powerless1 2011-09-13T15:21:02Z https://business.forums.bt.com/t5/Archive/Terrible-service/m-p/30087#M4475 <P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">How on earth do you manage to contact someone in authority or<BR />register a complaint with this lot?</SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;"></SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">The only thing they give on the web site for complaints is a<BR />phone number and when you eventually get through to someone you get told they<BR />don't have a complaints department and you should you use the web!</SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;"></SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">Can anyone give me a way of getting through to someone who has<BR />some ability to resolve problems? Placing orders and getting install dates is<BR />easy but when they fail to materialise time after time they all stop responding<BR />so I am hoping someone who has been through this may have some helpful<BR />suggestions.</SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;"></SPAN></P><P><SPAN style="color: #333333; font-family: 'Tahoma','sans-serif'; font-size: 9pt;">Thanks </SPAN></P><P>&nbsp;</P> Tue, 13 Sep 2011 15:21:02 GMT https://business.forums.bt.com/t5/Archive/Terrible-service/m-p/30087#M4475 Powerless1 2011-09-13T15:21:02Z https://business.forums.bt.com/t5/Archive/Terrible-service/m-p/30321#M4476 <P>It seems that the only way to complain is to write to:</P><P>&nbsp;</P><P>BT Customer Service Manager</P><P>BT Customer Correspondence Centre</P><P>Durham</P><P>DH98 1BT</P><P>&nbsp;</P><P>Although, I have only just written to them yesterday so I don't know how long they will take to reply . . . if at all!!</P> Tue, 20 Sep 2011 14:00:33 GMT https://business.forums.bt.com/t5/Archive/Terrible-service/m-p/30321#M4476 chrishennen 2011-09-20T14:00:33Z