topic Re: contacting bt is a nightmare in Archive

contacting bt is a nightmare

marty579 — Sun, 18 Sep 2011 18:24:58 GMT

All I wanted to do was to find out which tv channels I get if I switch to BT.

Your website doesn't tell me, and the 'contact us' option ends in a frustratying round of ticking box after box and getting nowhere. Sorry, this is not good enough. I don't want to deal with an organisation that seems deliberately to make communication difficult. I don't see why I should have to log in to tell you this. I would have thought that by definition a 'sales enquiry' might come from a new customer. I just want to know what you have to offer. You don't want to tell me. you do not inspire confidence.

I have only bothered to contact you because you annoyed me intensely by wasting 20 minuts of my time.

goodbye BT, until you get your act together.

Re: contacting bt is a nightmare

MHC — Mon, 19 Sep 2011 09:19:47 GMT

@marty579 wrote:
All I wanted to do was to find out which tv channels I get if I switch to BT.

Your website doesn't tell me, and the 'contact us' option ends in a frustratying round of ticking box after box and getting nowhere. Sorry, this is not good enough. I don't want to deal with an organisation that seems deliberately to make communication difficult. I don't see why I should have to log in to tell you this. I would have thought that by definition a 'sales enquiry' might come from a new customer. I just want to know what you have to offer. You don't want to tell me. you do not inspire confidence.

I have only bothered to contact you because you annoyed me intensely by wasting 20 minuts of my time.

goodbye BT, until you get your act together.

Instead of whining and whinging why not do a simple search on the website?

Within 10 seconds I got to: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25634

which lists the channels available.

Re: contacting bt is a nightmare

Fiona — Tue, 20 Sep 2011 15:04:28 GMT

Hi Marty,

BT Business don't offer BTVision, this is a residential product so is only visable on the Products and services page for residential services.

The residential Forum has a seperate board for BT Vision enquiries. They will be able to answer any questions related to BT Vision and the TV Channels or On Demand features.

Kind Regards

Fiona