https://business.forums.bt.com/t5/Archive/dband-connection/m-p/30259#M4511 <P>Anybody got any ideas how the hell we get our broadband fixed, been waiting a week everytime we ring they say 24-48hrs, they have done tests down the line, I have told them that I think the Hub is faulty, can't speak to anyone in UK as they don't have phones! Gradually going crazy!</P> Mon, 19 Sep 2011 11:49:21 GMT Jue 2011-09-19T11:49:21Z https://business.forums.bt.com/t5/Archive/dband-connection/m-p/30259#M4511 <P>Anybody got any ideas how the hell we get our broadband fixed, been waiting a week everytime we ring they say 24-48hrs, they have done tests down the line, I have told them that I think the Hub is faulty, can't speak to anyone in UK as they don't have phones! Gradually going crazy!</P> Mon, 19 Sep 2011 11:49:21 GMT https://business.forums.bt.com/t5/Archive/dband-connection/m-p/30259#M4511 Jue 2011-09-19T11:49:21Z https://business.forums.bt.com/t5/Archive/dband-connection/m-p/30263#M4512 <P>&nbsp;</P><P>Is it a residential or business service?&nbsp;&nbsp;</P><P>&nbsp;</P><P>If Business you will get straight through to a UK based helpdesk.</P><P>&nbsp;</P><P>If Residential - you need to locate the appropriate forums.&nbsp; However, when you call do you ensurre that they realise it is an on-going fault?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ask them for a copy of the appropriate Ts&amp;Cs that cover fault repairs to be emailed through - then request access to the supervisor or second line support</P> Mon, 19 Sep 2011 12:39:32 GMT https://business.forums.bt.com/t5/Archive/dband-connection/m-p/30263#M4512 MHC 2011-09-19T12:39:32Z