topic Re: Connection Issues in West/North Yorkshire in Archive

Connection Issues in West/North Yorkshire

chipsuk — Mon, 03 Oct 2011 12:36:20 GMT

I know this isn't an official support route, but unable to contact BT any other way - support phone line constantly engaged, and 20 minute wait for live chat!

Can anyone give me any updates as to the issues in North and West Yorkshire that is stopping connections to the boradband network being made?

I have several clients who have all dropped out about 12.30 and are unable to connect. If it was just one, then fair enough, but 5 simultaneously?

Any information gratefully received

Thanks

Chris

Re: Connection Issues in West/North Yorkshire

JohnE — Mon, 03 Oct 2011 12:41:03 GMT

There is currently an issue with one of our authentication servers, chipsuk. It doesn't necessarily translate to geographical areas but it does affect rather a lot of our users. We'll get it fixed as soon as possible. Udates are available on: 0800 169 0199

Re: Connection Issues in West/North Yorkshire

chipsuk — Mon, 03 Oct 2011 12:51:01 GMT

Thank you

Re: Connection Issues in West/North Yorkshire

mdugdale — Mon, 03 Oct 2011 12:54:11 GMT

Hi JohnE,

Do you have an approximate completion time on this problem as our business has not been able to work since 12:30 due to our systems being cloud based

Thanks

Countrywide authentication issues.

ITNY — Mon, 03 Oct 2011 13:16:29 GMT

Hi JohnE,

Why hasn't the BT status page been updated yet ?

We are finding that we are all looking around for the answer on the internet when it should be posted in the usual spot.

I have tried calling the 0800 number but it's constantly busy.

We have clients country wide affected with this problem.

ITNY.

Re: Countrywide authentication issues.

m055y — Mon, 03 Oct 2011 13:33:59 GMT

Why has this taken so long to update people? >2 hours phone calls ... took till 14.30 to get any announcement or update to help line....poor performance BT [again]

Re: Countrywide authentication issues.

ITNY — Mon, 03 Oct 2011 14:04:06 GMT

http://www.bbc.co.uk/news/technology-15154020

So much for the high availability systems !

Re: Countrywide authentication issues.

ITNY — Mon, 03 Oct 2011 14:30:42 GMT

We are seeing our customers lines slowly coming backup now. Try rebooting your routers now and try again to connect to the internet.

Re: Connection Issues in West/North Yorkshire

SP1 — Mon, 03 Oct 2011 15:12:37 GMT

Service is back up and running but I cannot get any remote access or connection using our WAN IP address.

Are there still any issues?

Re: Connection Issues in West/North Yorkshire

SP1 — Mon, 03 Oct 2011 15:52:27 GMT

Resolved. I rebooted the router again and the IP address changed to the correct address.

Re: Connection Issues in West/North Yorkshire

soulsurfer — Thu, 06 Oct 2011 17:10:18 GMT

Hi Chris,

We had similar problems here in South West England. Apparently some people were still having problems related to this issue earlier today. Here's my (b)log of my attempts to get to the bottom of it, thus far without much success.

The story I heard most recently is that 3 authentication servers went down, and a large number of customers with static IPs and ultimately reliant on BT Wholesale were affected. The number 2 million has been mentioned to me. When things did burst back into life these unfortunates got allocated dynamic IPs instead of their much loved static ones.

Cheers,

Jim

Re: Connection Issues in West/North Yorkshire

JohnE — Fri, 07 Oct 2011 08:03:48 GMT

If you are still experiencing difficulties with getting your correct static IP address, there is a procedure outlined here:

Broadband back but static IP changed.

If that doesn't clear the problem, then Contact Us