topic Re: UNFAIR CONTRACT in Archive

UNFAIR CONTRACT

MMM — Mon, 03 Oct 2011 15:13:03 GMT

Hello - After having spent 10 years as a Pipex/TalkTalk customer, I recently switched over to BT Broadband. I assumed that BT Broadband service would be equally good. However, my BT Brodband service is not working today, but I am now connected with Pipex as I still have their broadband service on a different phone line (I had to give 1 month notice). As such, it appears Pipex/TalkTalk offer a more reliable service. I want to cancel my service with BT and go back to Pipex but BT says they will charge me for a full 2 years minimum as a penalty. I'm not a lawyer, but in my opinion, I am now the victim of an unfair contract. As BT are not capable of providing a reliable service, I do not want to be forced to use their service for another 2 years.

Re: UNFAIR CONTRACT

MHC — Mon, 03 Oct 2011 15:47:08 GMT

What is unfair about the contract? Did you review it fullly before signing or agreeing?

As for the failure, if PIPEX had a major power outage and you lost service would you be claiming thet as an unfair contract too?

Re: UNFAIR CONTRACT

MMM — Mon, 03 Oct 2011 20:22:27 GMT

It's not fair that I am committed to paying for BT's service for 2 years minimum, whereas BT obviously makes no commitment to either the quality or reliability of their service. For example, I phoned BT today, my call was redirected from one number to another, and it took nearly an hour before I was able to speak to a human being. That's just not acceptable, I was used to speaking to Pipex nearly immediately. If BT cannot provide a reliable service, then they should allow their customers to use a different ISP without penalty. The BT contract is not only unfair to me as a consumer, but it's also unfair to other ISPs who provide a more reliable service with better support.

Re: UNFAIR CONTRACT

MHC — Mon, 03 Oct 2011 22:52:44 GMT

You miss the point ... BT had a MAJOR outage this afternoon and large numbers of customers were affected. Call centres were overloaded and the stff were doing everything possible to resolve the problem.

If PIPEX had the same level of problem with tens of thousands of customers affected, would they answer immediately? The answer to that is certainly NO.

If your service failed NOW at 23:45 when would you be able to speak to BT? 23:50 or in the worst case maybe 00:30 if Pipex service failed now, when would you get through to their helpline? 00:00? No. 01:00? No. 02:00? 03:00? 04:00? 05:00? 06:00? 07:00? 08:00? 08:15 Maybe!

I don't call waiting up to 12 hours immediate.

And if it happened at 20:01 on a Friday, the wait would be 60 hours or more ...