https://business.forums.bt.com/t5/Archive/BROADBAND-NOT-WORKING-AGAIN/m-p/30663#M4577 <P>I had broadband installed in April 2011. It worked for one day before BT mistakenly switched the service off. I then had to wait a further thjree weeks for an engineer to switch it back on. Since then I have had about 15 engineers out to my office and have had about two days a week use of Broadband. I have had to send staff home on at least 20 days, costing my company a fortune. Each time an engineer comes out he finds a fault which is then repaired. The Broadband works for a couple of days before again going down. Every time I now call the matter is 'escalated' but still not resolved.&nbsp;yet again an engineer came out last week, as they did the&nbsp;&nbsp;week before. This afternoon I have no braodband&nbsp;again at I have&nbsp;again shut up early.&nbsp;</P><P>&nbsp;</P><P>If I ran business this way I would expect to go out of business very quickly.</P><P>&nbsp;</P><P>I have rung the number I was given for a supervisor called LISA, no reply. I have rung the fault line and humg on my mobile for 15 minutes with no reply.</P><P>&nbsp;</P><P>I am now at my wits end.</P> Mon, 03 Oct 2011 15:32:18 GMT tmeye 2011-10-03T15:32:18Z https://business.forums.bt.com/t5/Archive/BROADBAND-NOT-WORKING-AGAIN/m-p/30663#M4577 <P>I had broadband installed in April 2011. It worked for one day before BT mistakenly switched the service off. I then had to wait a further thjree weeks for an engineer to switch it back on. Since then I have had about 15 engineers out to my office and have had about two days a week use of Broadband. I have had to send staff home on at least 20 days, costing my company a fortune. Each time an engineer comes out he finds a fault which is then repaired. The Broadband works for a couple of days before again going down. Every time I now call the matter is 'escalated' but still not resolved.&nbsp;yet again an engineer came out last week, as they did the&nbsp;&nbsp;week before. This afternoon I have no braodband&nbsp;again at I have&nbsp;again shut up early.&nbsp;</P><P>&nbsp;</P><P>If I ran business this way I would expect to go out of business very quickly.</P><P>&nbsp;</P><P>I have rung the number I was given for a supervisor called LISA, no reply. I have rung the fault line and humg on my mobile for 15 minutes with no reply.</P><P>&nbsp;</P><P>I am now at my wits end.</P> Mon, 03 Oct 2011 15:32:18 GMT https://business.forums.bt.com/t5/Archive/BROADBAND-NOT-WORKING-AGAIN/m-p/30663#M4577 tmeye 2011-10-03T15:32:18Z