https://business.forums.bt.com/t5/Archive/Average-wait-time-for-repair-to-broadband/m-p/31073#M4651 <P>Hi,</P><P>&nbsp;</P><P>I've rang the BT helpline desk to help fix my broadband which is not working (red light on hub).</P><P>I rang them on 7th October and they said it would be fixed in 48 hours, but it wasn't, so I rang again</P><P>on the 10th October and was told an engineer would call me next day at my chosen time. I chose</P><P>between 6.30pm and 8.30pm - this call never happened.</P><P>I then emailed them on 11th October and tonight on the 12th October.</P><P>&nbsp;</P><P>Five days after initially reporting the problem, it still remains unfixed.</P><P>&nbsp;</P><P>Is there an average time to wait for a repair, I'm just wondering how many days I should add to my internet dongle...</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Oct 2011 18:15:26 GMT artdecade 2011-10-12T18:15:26Z https://business.forums.bt.com/t5/Archive/Average-wait-time-for-repair-to-broadband/m-p/31073#M4651 <P>Hi,</P><P>&nbsp;</P><P>I've rang the BT helpline desk to help fix my broadband which is not working (red light on hub).</P><P>I rang them on 7th October and they said it would be fixed in 48 hours, but it wasn't, so I rang again</P><P>on the 10th October and was told an engineer would call me next day at my chosen time. I chose</P><P>between 6.30pm and 8.30pm - this call never happened.</P><P>I then emailed them on 11th October and tonight on the 12th October.</P><P>&nbsp;</P><P>Five days after initially reporting the problem, it still remains unfixed.</P><P>&nbsp;</P><P>Is there an average time to wait for a repair, I'm just wondering how many days I should add to my internet dongle...</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Oct 2011 18:15:26 GMT https://business.forums.bt.com/t5/Archive/Average-wait-time-for-repair-to-broadband/m-p/31073#M4651 artdecade 2011-10-12T18:15:26Z