https://business.forums.bt.com/t5/Archive/BB-Upgrade-worse-service/m-p/31263#M4676 <P>If you are still having speed problems after the 10 day stabilistaion period, then please <A href="http://btbusiness.custhelp.com/app/contact/session/L3RpbWUvMTMxOTAxNDk0OS9zaWQvNXlpYWpYR2s%3D#s=ImNhdD0zNzg5LDM3NTQsMzc1NXxmb3JtX3N0YXRlPTAi" target="_blank">Contact Us</A>&nbsp; Is the best advice I can give you, sorry that you are having difficulty.</P> Wed, 19 Oct 2011 09:38:34 GMT JohnE 2011-10-19T09:38:34Z https://business.forums.bt.com/t5/Archive/BB-Upgrade-worse-service/m-p/31221#M4675 My business broadband was upgraded at the exchange on 4/10. An immediate slow down in service was noticed along with many websites simply refusing to load (and no error messages). Ping tests show popular sites that do load at circa 25ms and sites not loading from 100ms upwards with no dropped packets. Raised two faults that have been closed without any reference whatsoever to me. Was told via a chat session that it can take 10 days to stabilise - 12 days on still the same. Chat session carried out checks and no fault found. The initial problem is bad enough but customer service lowers the bar in terms of competence and caring. Time to move to another ISP - any recommendations? Tue, 18 Oct 2011 17:58:15 GMT https://business.forums.bt.com/t5/Archive/BB-Upgrade-worse-service/m-p/31221#M4675 Zimbob 2011-10-18T17:58:15Z https://business.forums.bt.com/t5/Archive/BB-Upgrade-worse-service/m-p/31263#M4676 <P>If you are still having speed problems after the 10 day stabilistaion period, then please <A href="http://btbusiness.custhelp.com/app/contact/session/L3RpbWUvMTMxOTAxNDk0OS9zaWQvNXlpYWpYR2s%3D#s=ImNhdD0zNzg5LDM3NTQsMzc1NXxmb3JtX3N0YXRlPTAi" target="_blank">Contact Us</A>&nbsp; Is the best advice I can give you, sorry that you are having difficulty.</P> Wed, 19 Oct 2011 09:38:34 GMT https://business.forums.bt.com/t5/Archive/BB-Upgrade-worse-service/m-p/31263#M4676 JohnE 2011-10-19T09:38:34Z