topic Re: Replace router? in Archive

Replace router?

ljrossiter — Tue, 13 Dec 2011 22:36:59 GMT

I've been with BT business broadband for some years. Two years ago we go a new BT Business Hub when we renewed our contract.

In the last 6 months the service has been awful - the internet light often shows red, and download speed is almost non-existant.

At least twice a week I have to trun it off altogether.

I never did this last year.

I've rung the fault line more than once, but no fault is found.

Is it worth replacing the router? I dont' mind paying for a new one if it might solves our problems.

We've got a static IP, incase this is important.

Many thanks for your advice, Linda

Re: Replace router?

MHC — Tue, 13 Dec 2011 23:58:04 GMT

After two years you will be out of contract - so call and "renew" if you wish and insist on a new router.

or call them when there is a problem and go through diagnostics - but don't reboot/power off teh router. Fro te phone you can acccess the diagnostic pages and see what is happening and relay that to a BT Tech.

I have just had a fairly new router fail on me! But see my other thread about customer service / help desk.

Re: Replace router?

ljrossiter — Wed, 14 Dec 2011 19:19:56 GMT

Thanks for the reply. I saw on my bill that I was to be automatically renewed. After a chat with BT on livechat, I've > got a new router on the way > got the same package as this year, for £7 a month less. Well worth the effort.... thanks for your advice!