topic Re: slow slow slow!! in Archive

slow slow slow!!

mospuwruph — Fri, 10 Feb 2012 15:44:54 GMT

last week i had a broadband speed of 2064kbps when i should have at least 7000kbps, spoke to bt and they detected no fault which was payday advance loans very unhelpful cause theres obviously a fault there! anyway the speed got a bit higher in the week to 4000kbps so i thought it was levelling out. Last night the speed dropped dramatically to 250kbps! then got home tonight and its gone to 1948kbps.

what the hell is going on bt? i just phoned you guys up again and you said and i quote 'because the line hasnt dropped under 1000kbps we cant do anything to help you' . i mean come on! what kind of reply is that? not helpful at all. i pay up to 20mb speeds and you guys cant even give me 2!

Re: slow slow slow!!

Plumly — Wed, 18 Jan 2012 15:45:13 GMT

Hi Mospuwruph,

Its very strange for the speed to Fluctuate so much Outside of the 10 Day Stabalisation Period at the start of service.

best thing to do is start Building a case of a problem by running speed tests at the BT Speed Test site, this will give them visable Indication of your Speeds, (speedtester.bt.com)

I would also check your internal Wireing,

I know at my home i had Sky plugged into the same Socket as the broadband and i was getting between 4-5 Meg, after removing i get 6-7 Meg,

so just Strip the Line completely as far as you can back to Basics then run the speed test, if it fluctuates less you may need to get a new Filter or a BT Iplate thing, (Limits electricale interferance on the line)

Hope this helps

Plumly

Re: slow slow slow!!

mithcd — Sun, 06 May 2012 16:09:49 GMT

Hi. How where you able to get this test results if I may ask? You can go to speedtest.net and make sure there are no active downloads on your PC.