topic BT help is useless in Archive

BT help is useless

spaceboy — Tue, 24 Jan 2012 21:47:16 GMT

Have not been able to get broadband all day. BT made upgrade at exchange today. Have been on to them - ok at their end but they cannot help further as modem is not the BT one. Isnt that nice of them.

Re: BT help is useless

mithcd — Sun, 06 May 2012 17:54:08 GMT

Hi Spaceboy. It is actually recommended to use the provider's modem. In this situation, you can probably ask them on how to set this up like the PPPoe settings and stuff.

Re: BT help is useless

Colinm — Wed, 24 Oct 2012 18:16:22 GMT

I totally agree,BT Help is useless.

I have never yet entered a search string that doesn't come up with zero articles match your search.

I have no confidence BT is interested in providing help

Re: BT help is useless

DaveA — Thu, 25 Oct 2012 14:23:45 GMT

Hi,

Ok Colinm, lets have some examples of searches you've tried that have failed through our Help and Support articles.

If you're going to accuse us of being useless then please provide some actual evidence.

Dave