topic Re: I am retiring!! in Archive

I am retiring!!

RAC — Thu, 23 Feb 2012 10:42:40 GMT

I am finishing work and would like to understand the processes and / or where I may find information on the following :-

Who do I ask for my MAC address?
If I change from Business to BT residential may I keep my @btconnect.com email address?
Who do I ask for the date of contract termination (lost in the fog of time!)
Is there a continuity of service SLA if I change to BT residential?
is there any change in QOS, ie change in upload / download speeds, bandwidth, contention, fup etc? from business to residential.

Any assistance or comments would be appreciated

Re: I am retiring!!

OldWolf — Thu, 23 Feb 2012 11:32:46 GMT

Hi,

Right here we go:

1. Customer Options Team - Phone 0800 800 154 and choose (or say) cancellations.

2. Yes, if you have them change the account to Pay As you Go once the broadband is ceased, although you need to log in to each email address through http://myoffice.bt.com at least once every 60 to 90 days to make sure it stays active (using a mail client doesn't count).

3. See point 1, as they'll tell you if you still have any time left in contract.

4. No, as Residential is a separate ISP to Business. You would be in the same situation as if you were moving to AOL, Sky, etc.

5. Your package might change slightly if you're not on a standard one. For example if you're on a Business Network package you get 884 Kb upload on ADSL Max, but if you went to a normal residential package you would only get 448 Kb upload. Most other BB packages would probably be standard ADSL Max (up to 8 Mb) or ADSL2+ (up to 20 Mb). Fair usage and download limits (if any) would move to those for the residential package.

Hope that helps.

Cheers.

Dave A

Re: I am retiring!!

nikkil — Thu, 23 Feb 2012 11:52:24 GMT

Hi. do you mean Mac Code instead of Mac address? You can also submit a link online, Please refer below.

http://bt.custhelp.com/app/contact_email/c/5707/session/L2F2LzEvdGltZS8xMzI5OTk3ODYwL3NpZC8zdTZhRnBSaw%3D%3D

Good luck.

Re: I am retiring!!

MHC — Fri, 24 Feb 2012 10:03:12 GMT

You have most of the answers but maybe a little advice is missing.

If cost is not a major issue then why not stay on BT Business? Better response times, 24/7 support - Scotland based and you can keep you email address without paying for it on a monthly basis or te additional cost of a dialup modem card to keep it active.

QoS could be degraded.

"Contention" in the old definition no longer exists but there is te possibility that you will get a reduction in speeds at peak times. ON Business I see very little - but on Residential I see a lot more. If you are an Business Infinity customer then there are minimum speeds guarantees which do not exist on Residential.

The FUPs are there and as I read the Residential is more onerous.

On Business (Infinity) I have not come across any deliberate throttling.

Any faults would be rectified a lot faster with a Business service - especially if a technician visit was required.

Re: I am retiring!!

klauzser — Tue, 28 Feb 2012 02:20:50 GMT

I got confused. For network to work for communication, you need a MAC address, right? What is a MAC code?

Re: I am retiring!!

OldWolf — Tue, 28 Feb 2012 08:27:57 GMT

Hi,

MAC = Migration Authorisation Code (I think).

It's actually a bit weird, as it technically should be MA code, but most refer to it as a MAC code.

Not the same thing as a MAC address, which is the network one.

Cheers.

Dave A

Re: I am retiring!!

MHC — Tue, 28 Feb 2012 09:44:10 GMT

MAC address - Media Access Control address

and as you say

Migration Authorisation Code is a MAC and not a MAC code

Mac code required

Johnthetruck — Wed, 07 Nov 2012 16:27:04 GMT