https://business.forums.bt.com/t5/Archive/BT-Business-broadband/m-p/36513#M5524 <P>I am a BT business broadband customer at my whits end.&nbsp; I am trying to run a small home-based business, largely reliant on the internet.&nbsp; Since registering with BT in 2009&nbsp;we have experinced terrible service at all levels.&nbsp; The most frustrating of which is the unreliable broadband with pathetically slow download speeds (about&nbsp;2.5 Mb/s.)&nbsp; This is simply not fit for purpose. I have made endless calls to the technical help team and always get the same old answer - 'you are very near to the exchange so should be getting arounf 14Mb/s'.&nbsp; We have never achieved anything like this.&nbsp;&nbsp;Whenever I call the technical team we always go through the same opld routine of checks, unplugging devices, taking the face plate off the wall socket etc, etc, but ther is never a solution. I have had all of my system checked by telecoms engineers, and have invested in an expensive Draytek router.&nbsp; It seems that the problem lies with BT, but nobody there appears to be prepared to do anything about it.&nbsp;</P><P>&nbsp;</P><P>Can anybody suggest what to do - presumably find another service provider!!!&nbsp;</P> Fri, 09 Mar 2012 14:38:18 GMT philip 2012-03-09T14:38:18Z https://business.forums.bt.com/t5/Archive/BT-Business-broadband/m-p/36513#M5524 <P>I am a BT business broadband customer at my whits end.&nbsp; I am trying to run a small home-based business, largely reliant on the internet.&nbsp; Since registering with BT in 2009&nbsp;we have experinced terrible service at all levels.&nbsp; The most frustrating of which is the unreliable broadband with pathetically slow download speeds (about&nbsp;2.5 Mb/s.)&nbsp; This is simply not fit for purpose. I have made endless calls to the technical help team and always get the same old answer - 'you are very near to the exchange so should be getting arounf 14Mb/s'.&nbsp; We have never achieved anything like this.&nbsp;&nbsp;Whenever I call the technical team we always go through the same opld routine of checks, unplugging devices, taking the face plate off the wall socket etc, etc, but ther is never a solution. I have had all of my system checked by telecoms engineers, and have invested in an expensive Draytek router.&nbsp; It seems that the problem lies with BT, but nobody there appears to be prepared to do anything about it.&nbsp;</P><P>&nbsp;</P><P>Can anybody suggest what to do - presumably find another service provider!!!&nbsp;</P> Fri, 09 Mar 2012 14:38:18 GMT https://business.forums.bt.com/t5/Archive/BT-Business-broadband/m-p/36513#M5524 philip 2012-03-09T14:38:18Z https://business.forums.bt.com/t5/Archive/BT-Business-broadband/m-p/36539#M5525 <P>Hi. Sorry to hear that. "slow download speeds (about&nbsp;2.5 Mb/s.)". It is possible that there may be losses in the lines. You can try talking to tier3 to further dig on this.&nbsp;</P> Fri, 09 Mar 2012 22:23:50 GMT https://business.forums.bt.com/t5/Archive/BT-Business-broadband/m-p/36539#M5525 nikkil 2012-03-09T22:23:50Z