topic Re: Evening slowdown of Broadband in Archive

Evening slowdown of Broadband

FeatherDrop — Tue, 10 Apr 2012 16:36:26 GMT

Business Broadband 'upgraded' on 26 March 2012 and since then I've experienced faster speeds but combined with an almost halt in the evening (typically about 8pm to 9pm).

It usually speeds up after 9pm but it almost useless at speeds of 3kbps and I went for BT for reliability as I provide remote support.

Absolutely disgusted as this appears to be a common problem (on the Residential forum) that they are completely ignoring.

It was never like this before the 'upgrade' so why should it be a problem after?

Re: Evening slowdown of Broadband

FeatherDrop — Tue, 10 Apr 2012 18:13:53 GMT

Raised TWO calls via email and still waiting for the promised response within 4 hours (only 2 hours into that at the moment)

But I've also tried to get assistance using Live Chat - and that proved to be a complete and utter waste of time with BT not doing anything and actually closing the reported problem rather than providing a solution.

I wouldn't last long as a DBA if I provided that level of support!

Re: Evening slowdown of Broadband

MHC — Tue, 10 Apr 2012 22:38:43 GMT

You need to call Tech Support and do it when the connection is running slow.

Do a series of speedtest.net tests - as you can only do 1 BT test.

Remember, you have a guaranteed 16Mbps minumum and support will know that and hopefully will see the problem.

Re: Evening slowdown of Broadband

FeatherDrop — Wed, 11 Apr 2012 07:20:37 GMT

Good advice

But I've spoken to Live Chat who promised to get somebody to call me last night at 8pm to assess the situation (which didn't happen)

Raised TWO email tickets to highlight the situation (no response so far and certainly not within the promised 4 hour reply time)

As I see it - BT made the changes not me - it's up to them to resolve the situation.

It is something that is well documented on the Residential forum and, as I see, little is being done AND I AM BEING IGNORED.

EXTREMELY ANGRY AT LACK OF RESPONSE FROM BT

Re: Evening slowdown of Broadband

FeatherDrop — Wed, 11 Apr 2012 09:46:44 GMT

Incredibly, I've just had an email from BT "hoping" that the problem was resolved without responding to any of my contacts (Live Chat, emails, etc)

Also, nobody has responded withing the promised FOUR HOURS.

Re: Evening slowdown of Broadband

FeatherDrop — Wed, 11 Apr 2012 10:41:53 GMT

Still no response to email requests for support and Live Chat has not been successful - in fact I was cut off!

Re: Evening slowdown of Broadband

FeatherDrop — Wed, 11 Apr 2012 12:46:43 GMT

Got a support call booked for tonight between 8:00pm and 9:00pm after THREE attempts through Live Chat

Not holding my breath though - as nobody has given me contact details to make a written complaint (not even responded to THREE requests now)

Re: Evening slowdown of Broadband

kuerten — Wed, 11 Apr 2012 12:56:21 GMT

Hi. When you say halt, do you mean that you are completely disconnected?

I would call the support team too for them to conduct testing and see what's causing this.

Re: Evening slowdown of Broadband

eclipse2000 — Wed, 11 Apr 2012 22:19:02 GMT

Hi,

Can i ask where abouts you are in the UK, Just im having the exact same problem as you in every step you have spoke about. I have been with BT business for 3 years with no problems but since i was upgraded on the same day im getting the same connection drop outs in the evening. See my forum post http://business.forums.bt.com/t5/Broadband-and-internet/Help-with-ADSL-and-ADSL2-setup/td-p/37655