topic Re: Upgrade to Infinity 80/20, how and when? in Archive

Upgrade to Infinity 80/20, how and when?

3bears — Thu, 12 Apr 2012 08:54:35 GMT

Lots of information on how to uprade to Infnity fibre 80/20 for home users, including an online form, but nothing for business users.

When and how can we upgrade?

Re: Upgrade to Infinity 80/20, how and when?

JamesA — Thu, 12 Apr 2012 12:11:18 GMT

When I signed up for Infinity in March I was told that the speed was being increased to 80mbps in April and that I would automatically receive this.

I saw a PC World article yesterday saying this was starting today but I've not received any email from BT and I've not yet had chance to test my speed.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Thu, 12 Apr 2012 12:19:40 GMT

It's annoying that over on the BT consumer forum there is a thread fast approaching 100 pages (http://community.bt.com/t5/BT-Infinity/UPGRADE-OF-40MB-TO-80MB-SPEEDS/td-p/447535/highlight/false/page/84) with mods posting useful and uptodate information, and on the business side we have... no information.

I would phone, but I'm pretty sure they won't have a clue.

Thanks for the info JamesA, hopefully it will be like you say, automatic. Home users who have used the upgrade form or upgraded via phone (no charge but a new contract will be started) should be upgraded to 80/20 tomorrow, according to the thread linked above.

If someone from BT could please let us know, how and when will the 80/20 speed increase happen for existing BT Infinity Business customers?

Re: Upgrade to Infinity 80/20, how and when?

Comtecs — Fri, 06 Aug 2021 13:42:04 GMT

I just spoke to them, in Tunbridge Wells at least they said they will be doing it on Monday morning. Apparently there will be an online form we can fill out, but it would be quicker ringing up.

Apparently their checker reckons 44Mbit, but the Max Attainable according to the modem is 59000 kbps so we'll see what we actually get! 🙂

Hope this helps!

James.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Thu, 12 Apr 2012 17:26:54 GMT

Bit off topic, but will the routers be able to handle 80mbps speeds? My Linksys e3000 is using 75% cpu when downloading at the full, 37mbps I get now.

Re: Upgrade to Infinity 80/20, how and when?

MHC — Thu, 12 Apr 2012 21:04:38 GMT

@3bears wrote:
Bit off topic, but will the routers be able to handle 80mbps speeds? My Linksys e3000 is using 75% cpu when downloading at the full, 37mbps I get now.

The HG612 modem will be fine as they will even take higher speeds such as those that could come with the future 30Mhz profiles.

As for your Linksys - who knows? What does the spec say? What profiles will it work with?

Re: Upgrade to Infinity 80/20, how and when?

kuerten — Fri, 13 Apr 2012 15:52:25 GMT

Anything that's above 80% utilization is not a good thing anymore. This is for business and the BT device should be able to handle this since it is design to take up huge amount of BW.

Re: Upgrade to Infinity 80/20, how and when?

JamesA — Sat, 14 Apr 2012 11:18:10 GMT

Just phoned support to ask about this and they told me I that the Infinity team needed to check this so went away and came back to tell me there was nothing showing for my exchange to indicate when 80mbps would be available. They suggested I speak to sales but they are only open Monday to Friday.

If I check on the BT site to see what speed would be available if I placed an order it shows 49.2mbps so this would seem to indicate that the regrade on the exchange has already happened.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Sat, 14 Apr 2012 12:56:59 GMT

Even more reason for BT Business to let us know how to upgrade, via email, press release, forum post etc.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Mon, 16 Apr 2012 10:16:56 GMT

Finally got through via the 0800 number, upgraded to 80 / 20, but I have a few questions:

1. They said I had to have the new BT Business router. £6 delivery charge. I don't even use the BT router, but I had to have it. WHY?

2. An engineer visit is needed. WHY? I thought it was just a cap removal. All the consumer infinity users don't need an engineer visit.

I did try and discuss these concerns with sales, but didn't get anywhere. Can someone please answer the above questions?

Re: Upgrade to Infinity 80/20, how and when?

James_Rogers — Mon, 16 Apr 2012 14:52:54 GMT

I got exactly the same responce, and was also told It may be as long as next wednesday till they can send someone out!! Really fustrated now, and having an engineer round? That just adds to the mystery, are there more business benefits which arent published on the webstie yet?

^^Answers would be helpful.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Mon, 16 Apr 2012 15:39:12 GMT

If I had an email address I'd write BT, but I can't find one, only the phone numbers and I get nowhere with them.

Really frustrating - how comes the home consumer forum has loads of BT mods and employees, and we have none to answer our questions?

Re: Upgrade to Infinity 80/20, how and when?

James_Rogers — Mon, 16 Apr 2012 15:59:37 GMT

Especially when we're paying premium prices!

Have you noticed how all the 'chat agents' always seem to be offline under the 'chat now' tab. Useless!

Re: Upgrade to Infinity 80/20, how and when?

3bears — Mon, 16 Apr 2012 16:05:04 GMT

Yes I had noticed that. They probably wouldn't be of much help either. Any technical questions asked on the phone support lines are a waste of time, they have no answers.

Re: Upgrade to Infinity 80/20, how and when?

James_Rogers — Mon, 16 Apr 2012 17:06:32 GMT

After speaking with BT again, they have said that they can do it remotely, and that it will take 5-7 days to come into action... they're sending a new router and the usual.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Mon, 16 Apr 2012 21:50:19 GMT

James - does the engineer still need to visit?

Re: Upgrade to Infinity 80/20, how and when?

mydearcosmo — Tue, 17 Apr 2012 10:27:27 GMT

Do you refer to a technician instead?

Re: Upgrade to Infinity 80/20, how and when?

palepurple — Tue, 17 Apr 2012 11:05:22 GMT

I've just phoned the magic 0800 number, and after initially being told I'd have to pay an £5 extra rental per month to upgrade to the 80/20 service, the sales droid eventually saw sense and said it would be free.

We've also had to pay a £6 delivery charge for a new modem ("But the line/connection was only fitted 2 weeks ago! Are you sure?" - "Yes sir...") and an engineer is booked to visit (in a weeks time). Our 2 week old contract has also been renewed for 2 years.

The engineer is/was free - so for the sake of a £6 delivery charge I can cope. If BT wish to waste their minions' time with unnecessary visits then that is their problem.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Tue, 17 Apr 2012 11:28:44 GMT

Yeah, they keep saying it's an extra £5 a month, regardless if you are already on 'Option 2'. It's their mistake, but they really should check if the customer is already on 'Option 2'.

Regarding engineer visit, I just can't understand, makes no sense.

I don't think the £6 is for a new modem is it? Just the new router? That's what they told me. Again, this makes no sense, I won't even be using it.

You try your best to raise these concerns, but I keep getting the feeling these people are reading from a script.

Re: Upgrade to Infinity 80/20, how and when?

3bears — Mon, 23 Apr 2012 07:29:39 GMT

Just a quick note that this morning I was upgraded to the 80/20 speeds (75 download and 18 upload via speed test).

Yet I still have an engineer coming this morning to "install" the upgrade, waste of my time and theirs.

As I told the helplines, I didn't need a new modem and router, and I didn't need an engineer visit, but they wouldn't listen. Someone really needs to take a look at this upgrade process and make it more like the consumer side.

Anyway, pleased it has finally gone through.