topic Re: Business Network broadband traffic shaping in Archive

Business Network broadband traffic shaping

intoxicating09 — Wed, 04 Feb 2009 17:10:34 GMT

I have a new line (past it's 10 training period) and as soon as it hits 4pm weekdays the connection is shaped and throttled, have contacted support who tell me no shaping or throttling takes place however despite this it makes the connection unusable for the purpose it was ordered for.

Why do BT mislead customers?

Re: Business Network broadband traffic shaping

LeetyMcLeet — Wed, 04 Feb 2009 21:12:38 GMT

....if I had a fiver for everytime I heard that 😛

On a serious note though, I share your frustration! I'm actually using my neighbours connection (with their permission) to write this, as I haven't even got enough bandwidth to open this page. My average download speeds around half 8 are between 512 bytes and 5kbs!

Roll on end of the contract tbh!!

Re: Business Network broadband traffic shaping

alastair — Thu, 05 Feb 2009 08:18:22 GMT

its maybe not traffic shaping. its probably those dam kids coming home from school.

all kids do o nowadays is go on the internet for youtubing msning and some even play games over t'internet.

Re: Business Network broadband traffic shaping

intoxicating09 — Thu, 05 Feb 2009 11:02:13 GMT

It's not caused by youtube from my end as there is only one machine connected and it's only used to view CCTV at a property.

Both connections are mine, the sending connection is be with a 2.5 upload and the BT connection is fine until 4pm and them it recovers at some point between 11pm and 1am.

Re: Business Network broadband traffic shaping

alastair — Thu, 05 Feb 2009 11:37:06 GMT

like i said. dam kids.

wasnt meaning you youtubing etc, i meant the kids

is your premises near a residential area?

ps. does it also do this on a saturday or sunday?

Message Edited by alastair on 05-02-2009 11:37 AM

Re: Business Network broadband traffic shaping

intoxicating09 — Thu, 05 Feb 2009 12:08:14 GMT

Yes the area is pretty residental, I thought via contention business connections take a higher priority?

Yes when it hits 4pm on Friday the connection is unusable until Monday morning.

The application I use shows the rate, during the day its always around 2250kbps but come throttle time its anything between 0-500 which obviously makes the video unstable.

Re: Business Network broadband traffic shaping

alastair — Thu, 05 Feb 2009 12:48:06 GMT

single broadband packages have a 50 - 1 contention ratio.

residential is probably 100 - 1

theres a chance that the exchange is being drained by the residential folk as even though they are on a different part of the exchange it'll still be the same exchange.

you've been put on a residential section or have a residential BRAS profile. something silly like that.

Re: Business Network broadband traffic shaping

intoxicating09 — Thu, 05 Feb 2009 13:08:34 GMT

Thanks for the reply, question is of course how do I get BT to check this? Or even get through to someone who doesn't just read from a script and fob me off like usual?

Re: Business Network broadband traffic shaping

alastair — Thu, 05 Feb 2009 15:12:49 GMT

ah. now thats a tough one.

gonna have to be a call to FL tech support. check if your traffic shaped already and if not its a fault. notes should be included by tech support to say its from 4pm onward

Re: Business Network broadband traffic shaping

intoxicating09 — Fri, 06 Feb 2009 12:17:54 GMT

Thanks for the reply,

I have instead sent an email to the cceo and had a reply back from an adviser saying they will call back this afternoon.

Whats interesting is no BT support staff on this forum have replied...

Re: Business Network broadband traffic shaping

alastair — Fri, 06 Feb 2009 13:24:45 GMT

doubt the technical helpdesk have the time to go on the forum if they are even allowed access to it

Re: Business Network broadband traffic shaping

Bunbury — Tue, 17 Feb 2009 13:41:13 GMT

I think there's some misinformation here. BT shares it's Retail Broadband Network at the national level between business and consumer broadband users. In the business day, very few consumers are online so business gets pretty much the full capacity. Since consumers heavily outnumber business users this allows really good business response throughout most of the business day. As consumers start using the service - starts picking up from 4pm - the network gets busier. It's congestion, rather than active shaping.

Contention ratios at the exchanges went out years ago. The key change was the increase in capacity of the circuits between exchange and core network. This effectively removed the bottleneck and the need for contention ratios. So it doesn't matter from that point of view.

Of course, there's always the chance that you get local interference from 4pm ish. The consumer traffic build should be gradual. If your speed goes off a cliff it might be interference of some sort.