https://business.forums.bt.com/t5/Archive/Business-Broadband/m-p/39297#M5975 <P>Really unhappy with BT - have been with them for 25 years and just experienced&nbsp;very poor&nbsp;customer service from Business Broadband.&nbsp; Last year I upgraded by package as we are heavy users - at the time I realised they had been overcharging me every month for FIVE YEARS - so after several conversations they agreed it was their fault and sent me a cheque for the overpayment.&nbsp; At the time I was unhappy but they persuaded me to stay and so I did - now they are saying that I agreed to a 24 month contract - I can't believe it - the on-line chat people were awful and as I called to ask for a MAC code as the deal with Sky is too good to say no to, and my broaddband speed with BT is not good enough, I am told that it will cost me over £500 to move !!!!!!!!&nbsp; I now know why I want to leave - I am so angry - feel that I have been mistreated and mis-sold - can anyone suggest a solution ...........</P> Thu, 10 May 2012 14:21:48 GMT GillianB1 2012-05-10T14:21:48Z https://business.forums.bt.com/t5/Archive/Business-Broadband/m-p/39297#M5975 <P>Really unhappy with BT - have been with them for 25 years and just experienced&nbsp;very poor&nbsp;customer service from Business Broadband.&nbsp; Last year I upgraded by package as we are heavy users - at the time I realised they had been overcharging me every month for FIVE YEARS - so after several conversations they agreed it was their fault and sent me a cheque for the overpayment.&nbsp; At the time I was unhappy but they persuaded me to stay and so I did - now they are saying that I agreed to a 24 month contract - I can't believe it - the on-line chat people were awful and as I called to ask for a MAC code as the deal with Sky is too good to say no to, and my broaddband speed with BT is not good enough, I am told that it will cost me over £500 to move !!!!!!!!&nbsp; I now know why I want to leave - I am so angry - feel that I have been mistreated and mis-sold - can anyone suggest a solution ...........</P> Thu, 10 May 2012 14:21:48 GMT https://business.forums.bt.com/t5/Archive/Business-Broadband/m-p/39297#M5975 GillianB1 2012-05-10T14:21:48Z https://business.forums.bt.com/t5/Archive/Business-Broadband/m-p/39299#M5976 <P>24 month contract is not a joke. Sorry to hear that but have you tried talking to a Supervisor in the support department?</P> Thu, 10 May 2012 14:39:56 GMT https://business.forums.bt.com/t5/Archive/Business-Broadband/m-p/39299#M5976 mithcd 2012-05-10T14:39:56Z