topic Re: Broadband AFL? in Archive

Broadband AFL?

RoverP5B — Mon, 14 May 2012 08:42:26 GMT

Following a lengthy delay in installation in my business broadband connection of which the premise for the installation was miss-sold in the first place, I have been told that AFL cannot be claimed for broadband and relates to telephone/voice lines only.

Given the amount of incorrect information given by BT throughout this awful process, I'm trying to find out as I would rather let BT put a compensation proposal to me and have done with this issue than taking the only other option of instructing my solicitor which would doubtlessly be a costly and drawn out process.

Many thanks.

Re: Broadband AFL?

kimura — Mon, 14 May 2012 12:15:42 GMT

miss-sold? Can you explain further on this? 🙂 . Do you mean they said that it was available in your area, but the installers say it's not? This rarely happens on ISP, you should check on them for options.

Re: Broadband AFL?

RoverP5B — Wed, 16 May 2012 09:07:51 GMT

The miss-selling was due to claiming that features were available, but subsequently weren't. A particular issue was their 'send mail' limits. This is important to my business and one of the reasons why I left my previous ISP after many years. They advised the limit was 200 but in actual fact it is 50. 200 is the limit for sending mail via their servers using an @btconnect.com address. What business would use an @bt address for sending their customers email?? I made my enquiry clear, stating that I would be using my own domain and mail servers.

Sending sometimes thousands of (ledgitimate) emails per day to customers, this limit quadruples the time it takes. As a daily task this is at great cost to my business and just one area where BT miss-sold, saying they could support and provide elements they couldn't.

It's taken them 4 months to tell me AFL (Actual Financial Loss) can't be claimed for broadband issues but as one hand doesn't seem to know what the other is doing within BT in my experience, I hoped someone might be able to qualify this statement.