topic Re: Broadband speed issues in Archive

Broadband speed issues

AWL — Tue, 15 May 2012 14:28:04 GMT

We have a Netgear DG834n router which is showing a download speed of 1568 kbps

However, this is not the case, speed is very slow and I have used a couple of sites to run a speed test and the results have only come in at less than 0.2 meg

I have checked cables, filters etc, any ideas ?

Thanks.

Re: Broadband speed issues

markp — Tue, 15 May 2012 14:34:37 GMT

Hi AWL,

I would advise you to contact the helpdesk when you are at the installed location to allow them to run through diagnostics and to run tests on the line, as it sound like you may have a fault on the line.

Regards

Markp

BT Business Forum Moderator

Re: Broadband speed issues

AWL — Tue, 15 May 2012 14:34:50 GMT

We had an engineer out last week, he ran the usual line tests (just like the previous 2 engineers). Reports were the line/ADSL was all ok.

He replaced the BT phone socket as we were told it was faulty.

Still having the same problems?

Re: Broadband speed issues

MHC — Tue, 15 May 2012 14:46:37 GMT

Can you provide a link to your speedtest results?

Re: Broadband speed issues

kimura — Thu, 17 May 2012 13:19:12 GMT

If speedtest are okay, this could possibly be a browser issue. Have you tried comparing results? IE, FF and Chrome? Deleting cache on the browser might help too.

Re: Broadband speed issues

ports — Sun, 28 Dec 2014 19:30:14 GMT

I have had the same problems since i joined them back in april. I have always been told the line test ok, and had an engineer out who said that it was the 'bell' within the sockets so changed those and BT then chraged me £150 for it. Still having the same issues if anything its worse now then ever. As soon as i can i will be leaving them and going to Virgin.