topic Re: BT Infinity factory reset needed every 24 hours in Archive

BT Infinity factory reset needed every 24 hours

JillJ — Wed, 13 Jun 2012 19:58:06 GMT

Installation of BT Infinity took place on 6 June. Since then every 24 hours (give or take and hour) the service goes down - blue broadband light on BT Business hub 3 goes red. The only thing that will bring it back is a factory reset of the hub. 3 different hubs tried, BT Openreach engineer can find no problem at exchange or in building. Anyone got any ideas? It is causing serious problems.

Re: BT Infinity factory reset needed every 24 hours

tidaltides — Thu, 14 Jun 2012 03:19:16 GMT

The problem might be coming from the BT Business Hub 3. Have you requested to have it replaced? That might be the case.

Re: BT Infinity factory reset needed every 24 hours

JillJ — Thu, 14 Jun 2012 06:20:10 GMT

We have already tried another BT Business Hub3 ourselves and the OPenreach engineer has tried another one. They can find absolutely no reason why it should be happening. When the connection goes nothing other than a factory reset will work.