Bad routing on BT infinity

btnotverygood — Mon, 02 Jul 2012 13:21:25 GMT

I am having a problem with slow communication to my dedicated server.

Communication from my home pc to the dedicated server in france is ok. But communication from my dedicated server to my home pc fails, it fails on the BT network at host http://www.ip-adress.com/ip_tracer/213.120.177.*

traceroute to *homeip* (*homeip*), 64 hops max, 52 byte packets
1 rbx-3-m1.fr.eu (213.251.187.253) 0.659 ms 0.409 ms 0.532 ms
2 rbx-2-6k.fr.eu (213.251.191.130) 0.602 ms 0.375 ms *
3 rbx-g2-a9.fr.eu (91.121.131.10) 2.065 ms 2.621 ms 1.958 ms
4 gsw-g1-a9.fr.eu (91.121.215.150) 4.228 ms 4.556 ms 4.626 ms
5 gsw-1-6k.fr.eu (213.186.32.158) 7.452 ms 8.860 ms 8.363 ms
6 gblx.as3549.fr.eu (213.186.32.198) 6.494 ms 6.950 ms 8.570 ms
7 ae2.scr4.CDG2.gblx.net (67.16.129.194) 45.665 ms 7.629 ms 7.516 ms
8 * xe8-2-0-10G.scr4.LON3.gblx.net (67.16.165.230) 13.222 ms 10.791 ms
9 lag2.ar9.LON3.gblx.net (67.17.106.149) 11.196 ms 13.009 ms 12.896 ms
10 bt-group-plc.ethernet4-4.ar9.lon3.gblx.net (64.214.144.218) 15.461 ms 16.126 ms 18.206 ms
11 166-49-168-94.eu.bt.net (166.49.168.94) 17.889 ms 16.194 ms 16.860 ms
12 * 62.172.103.140 (62.172.103.140) 22.814 ms 24.798 ms
13 host213-121-193-53.ukcore.bt.net (213.121.193.53) 21.753 ms 21.724 ms 23.974 ms
14 acc1-10GigE-0-2-0-0.l-far.21cn-ipp.bt.net (109.159.249.24) 17.762 ms 18.173 ms 19.209 ms
15 * 109.159.249.100 (109.159.249.100) 17.701 ms
109.159.249.98 (109.159.249.98) 18.443 ms
16 217.41.168.106 (217.41.168.106) 19.241 ms 18.977 ms 16.687 ms
17 217.41.168.76 (217.41.168.76) 17.740 ms 19.159 ms 19.184 ms
18 213.120.177.41 (213.120.177.41) 33.252 ms
213.120.156.65 (213.120.156.65) 18.444 ms
213.120.177.17 (213.120.177.17) 19.459 ms
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 *

While the other way is fine:

1 217.32.146.69 (217.32.146.69) 6.292 ms 6.542 ms 6.358 ms
2 217.32.146.94 (217.32.146.94) 6.447 ms 6.445 ms 6.476 ms
3 213.120.156.66 (213.120.156.66) 6.726 ms 7.051 ms 6.965 ms
4 217.41.168.77 (217.41.168.77) 7.208 ms 7.293 ms 6.993 ms
5 217.41.168.107 (217.41.168.107) 7.468 ms 7.559 ms 7.228 ms
6 acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.74) 7.188 ms
109.159.249.114 (109.159.249.114) 7.990 ms
acc1-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.66) 7.079 ms
7 core2-te0-7-0-5.faraday.ukcore.bt.net (109.159.249.15) 8.685 ms
core2-te0-7-0-4.faraday.ukcore.bt.net (109.159.249.11) 9.718 ms
core2-te0-0-0-7.faraday.ukcore.bt.net (109.159.249.7) 12.990 ms
8 host213-121-193-76.ukcore.bt.net (213.121.193.76) 17.956 ms 11.496 ms 11.734 ms
9 core2-pos5-0-0.telehouse.ukcore.bt.net (194.74.65.126) 7.949 ms 7.750 ms 8.230 ms
10 t2as2-tge1-4.uk-lon1.eu.bt.net (166.49.214.129) 7.967 ms 8.015 ms 7.751 ms
11 166-49-211-34.eu.bt.net (166.49.211.34) 7.959 ms 7.509 ms 7.774 ms
12 ldn-bb1-link.telia.net (80.91.246.144) 8.450 ms
ldn-bb2-link.telia.net (80.91.249.181) 8.011 ms
ldn-bb2-link.telia.net (80.91.246.146) 8.768 ms
13 adm-bb2-link.telia.net (80.91.250.126) 16.198 ms
adm-bb2-link.telia.net (80.91.253.146) 16.221 ms
adm-bb1-link.telia.net (213.155.130.90) 16.185 ms
14 adm-b4-link.telia.net (80.91.253.182) 35.621 ms 16.180 ms
adm-b4-link.telia.net (80.91.253.152) 16.331 ms
15 ams-1-6k.nl.eu (213.251.128.101) 24.319 ms * 24.318 ms
16 rbx-g1-a9.fr.eu (178.33.100.224) 25.238 ms 26.246 ms 24.987 ms
17 rbx-1-6k.fr.eu (94.23.122.105) 44.689 ms
rbx-2-6k.fr.eu (213.186.32.234) 24.216 ms
rbx-1-6k.fr.eu (94.23.122.105) 24.974 ms
18 rbx-3-m1.routers.chtix.eu (213.251.191.4) 24.200 ms
rbx-3-m1.fr.eu (213.251.191.132) 23.251 ms
rbx-3-m1.routers.chtix.eu (213.251.191.4) 23.744 ms
19 *dedicatedbox* (*dedicatedbox*) 23.960 ms 24.030 ms 23.711 ms

Any tips on fixing this that does not involve a painful and intorable phone call to BT ?

Re: Bad routing on BT infinity

btnotverygood — Mon, 02 Jul 2012 18:09:23 GMT

This forum is about as useful as bt customer helpdesk by phone.

Re: Bad routing on BT infinity

DaveA — Tue, 03 Jul 2012 13:37:49 GMT

Hi,

This forum is intended as place where customers can share useful information. It is not a route to full technical support. And I quote (from the 'Welcome' section on the right):

"These Forums are for BT Business customers to discuss how to get the most out of their BT Business products and services with other customers. Helpdesk agents monitor posts on a part-time basis but this is not an official BT contact route. If you have an issue that needs to be resolved by BT please contact us."

Dave

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Bad routing on BT infinity

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