topic Re: Changes Between BT Packages in Archive

Changes Between BT Packages

02robsonc — Thu, 05 Jul 2012 08:53:09 GMT

I don't currently use the amount of broadband usage (Unlimited) on my BT package and want to know what the process is for switching to a cheaper package with a smaller usage (40GB)?

Many thanks,

Chris

Re: Changes Between BT Packages

sej7278 — Thu, 05 Jul 2012 12:53:36 GMT

switch to option1 package which is 10gb i believe (might be 40gb like other isp's?) option2 is unlimited.

Re: Changes Between BT Packages

02robsonc — Thu, 05 Jul 2012 13:12:52 GMT

I know I'd like to switch to a different option in terms of my package but was wondering;

1) Is it possible to downgrade my BT phone/broadband package whilst I'm already in contract with them without having to pay charges to cancel my current contract and start the new downgraded one?

2) What is the process for going about downgrading my package if I can?

Re: Changes Between BT Packages

02robsonc — Thu, 05 Jul 2012 13:16:39 GMT

Thanks for your reply but I am aware of the different packages. What I would like to know is if I can switch between the packages? Specifically I want to downgrade to a cheaper package. I want to know if I can do this without having to pay charges on canceling my current contract in order to start up the new downgraded contract?

Re: Changes Between BT Packages

sej7278 — Thu, 05 Jul 2012 16:45:20 GMT

dunno, best to phone sales i expect, but if you've not gone through your 24 month contract yet, i expect you're stuck.

Re: Changes Between BT Packages

klauzser — Fri, 06 Jul 2012 01:39:27 GMT

Yes, you can downgrade. It is not actually a downgrade, but it is like closing your unlimited package account and then reopen an account which is the cheapest package. This will cost you though.

Re: Changes Between BT Packages

DaveA — Fri, 06 Jul 2012 14:38:02 GMT

Hi,

For any form of downgrade or cancellation you would need to contact the Customer Options Team.

If you call 0800 800 154 and select the cancellation option, or say 'business cancel' if it's the voice menu, then you'll get through to them.

I believe that there is a downgrade fee for broadband, but they'd be able to advise you on this.

Dave