topic Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come. in Archive

Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

raymondbacon — Fri, 13 Jul 2012 17:06:33 GMT

I do have Infinity, compared to ADSL it was 12mb rather than 1mb, which was amazing. After a year at 12mb, it's now on 8mb and they say that is acceptable and nothing they can do. I have another line from TalkTalk, going to get that converted to fibre and see what I get. It;s called Infinity because that is how long you spend trying to get it fixed. I expect if BT are responsible for the olympics it will be a disaster. The UK will just get left behind because of a lack of investment

Re: Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

mikewash — Fri, 13 Jul 2012 19:05:13 GMT

Sorry to hear this raymond. But what did tech support say about this?

Re: Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

MHC — Fri, 13 Jul 2012 23:05:33 GMT

raymondbacon wrote:The UK will just get left behind because of a lack of investment

Lack of investment ... by who?

Are Virgin investing heavily in Boradband Infrastructure? No.

Are Cable and Wireless investing in Boradband Infrastructure? No.

Are teh Post Office investing in Broadband Infrastructure? No.

Are Sky investing in Broadband Infrastructure? No.

Are Talk Talk investing in Broadband Infrastructure? No.

Are O2, A&A, IDNet, and other investing? No.

Why not? Becasue they all want BT to do the investiments and ride on the back of it whilst paying lower than realistic costs.

Is the Governement investing? Just about!

Are BT investing in current aand future broadband infrastructure. YES.

So, when you go to TT, just ask them how much they have invested in te development of the ADSL and VDSL standards. How much National Infrastructure they have invested in? &c &c. I could give you an answer.

And before you ask - No I don't work for BT, but am actually in competition with parts of it. However, I do have a realistic view of teh comms infrastructure in this country and who is actually doing all the work that others often ride on (cheaply). But not in my market!

Re: Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

sej7278 — Fri, 13 Jul 2012 23:15:51 GMT

surely 8-12mb is below the SLA for infinity - can't you just cancel the contract based on that? isn't it supposed to be 16mb minimum?

i'd be seriously miffed if i was getting adsl speeds on fibre! but don't expect to be any faster on talktalk. are you in the middle of the countryside or something - i'm on an island and get 10mbps from adsl (bt and talktalk).

Re: Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

MHC — Sat, 14 Jul 2012 00:00:03 GMT

@sej7278 wrote:
surely 8-12mb is below the SLA for infinity - can't you just cancel the contract based on that? isn't it supposed to be 16mb minimum?

i'd be seriously miffed if i was getting adsl speeds on fibre! but don't expect to be any faster on talktalk. are you in the middle of the countryside or something - i'm on an island and get 10mbps from adsl (bt and talktalk).

For Infinity - yes, but BT has a product that covers the 5Mb to 16Mb range. If the OP is only getting those speeds he must be a long way from the Cabinet and and his original 1Mb suggests a lvery ong way from the exchange too. They might be ADSL speeds to you and I, but not to him.

I know of several locations where the ADSL speed is sub-2Mbps and when they get FTTC which will be soon, some of those will probably jump to 40Mbps or more an dothers may see just 5 or 6 Mbps - which will be a massive improvment on the 500k currently received.

Re: Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

Seraphsailor — Sat, 14 Jul 2012 06:21:13 GMT

How's this for BT "investment"

http://www.telegraph.co.uk/technology/news/6686406/BT-criticised-over-broadband-access-for-chairman.html

Re: Infinity - thats the time it takes to get your faults fixed. TalkTalk here I come.

MHC — Sat, 14 Jul 2012 18:48:54 GMT

@Seraphsailor wrote:
How's this for BT "investment"

http://www.telegraph.co.uk/technology/news/6686406/BT-criticised-over-broadband-access-for-chairman.html

Totally irrelavent. A limited trial of new technologies being provided to BT staff. ADSL was available to staff almost 2 years before the first members of te public had access. ISDN2e went to staff 12 months early. Other companies do much the same with their products.