topic Re: Fixed IP doesn't match 'whatsmyip' in Archive

Fixed IP doesn't match 'whatsmyip'

grahamtinley — Tue, 17 Jul 2012 07:31:12 GMT

I have 5 fixed IP addresses allocated, in the hub I can see the network address of 81.137.64.*** and the router address of 81.137.64.*** however, using http://www.whatsmyip.org/ the result is: Your IP Address is 86.146.215.86 which I believe is an ip address within the allocated block at BT, this address is different to yesterday's address of 31.54.48.***.

As we are paying for 5 fixed IP addresses, could someone please explain how to get a fixed ip address. We need fixed ip addresses as we connect to several servers and these servers, for security are set to only allow telnet from certain ip addresses.

While I'm here, another, possibly related issue is...

If I allocate one of the unallocated fixed ip addresses using the hub to my terminal, I cannot then connect to the other terminals in this office.

TIA.

Re: Fixed IP doesn't match 'whatsmyip'

firionicable — Wed, 18 Jul 2012 03:30:38 GMT

I also get the same problem with my fixed IP addresses and I can't seem to get the right IP. Where can I find it?

Re: Fixed IP doesn't match 'whatsmyip'

DaveA — Wed, 18 Jul 2012 12:53:24 GMT

Hi,

The IP address of your connection when you are on a multiple IP package, is a dynamic peer IP. This is the way these packages work.

The only way you can get a static IP on your connection is to move to a single static IP, which you can do through the Manage Services area on http://myoffice.bt.com.

I have heard that it is possible to set a usable static IP on the router, but only if you have high-end Cisco kit. It isn't possible with most normal routers, including those supplied by BT.

Dave

Re: Fixed IP doesn't match 'whatsmyip'

grahamtinley — Thu, 19 Jul 2012 16:13:31 GMT

Your link Dave gives:

Directory Listing Denied

This Virtual Directory does not allow contents to be listed.

Re: Fixed IP doesn't match 'whatsmyip'

grahamtinley — Thu, 19 Jul 2012 16:37:54 GMT

Third different IP address in three days, it now is:

Your IP Address is: 86.159.43.117

I cannot see anywhere in our account details to order one fixed IP address:

5 static IP addresses (current configuration)

Dynamic IP addressing

£0

£10

1 static IP address

£5

£10

13 static IP addresses

£15

Re: Fixed IP doesn't match 'whatsmyip'

grahamtinley — Thu, 19 Jul 2012 17:02:17 GMT

Allocated my machine one of the static IP addresses we are paying for in the hub, restarted the hub, so now my terminal IP address is 81.137.64.137, oh no it isn't:

Your IP Address Is: 31.52.29.218

Re: Fixed IP doesn't match 'whatsmyip'

grahamtinley — Fri, 20 Jul 2012 05:57:17 GMT

This is now ridiculous.

I have applied all terminals their own IP address from the 5 IP addresses in the hub, restarted the hub, now no terminal can see any other terminal.

So now my business is stopped.

Re: Fixed IP doesn't match 'whatsmyip'

DaveA — Fri, 20 Jul 2012 14:02:46 GMT

Hi,

Oops my bad. I didn't notice that the URL had included the full stop...

http://myoffice.bt.com

Try that.

Now back to the issue at hand. If you're using a Business Hub then you can find out more about setting up static IPs on the router here:

Business Hub 2

http://btbusiness.custhelp.com/app/answers/detail/c/426,3671,3838,3862/a_id/19138/kw/set%20up%20static%20ip

Business Hub 3

http://btbusiness.custhelp.com/app/answers/detail/c/426,3671,3838,3862/a_id/19138/kw/set%20up%20static%20ip

If you can't get them working on the Business Hub then you should call the Helpdesk during the week on 0845 600 7020 and speak to the Network Team, and if it's a third party router then you'll need to contact ITSM:

http://business.bt.com/it-support-and-security/it-support-manager/

Dave