topic Re: cancelling business broadband in Archive

cancelling business broadband

sjd — Wed, 22 Aug 2012 17:15:22 GMT

My business need has changed since getting bt business broadband Nov 2011. I no longer need this service, therefore need to cancel it mid September. What are the cancellation charges? I will have 14 months left on my minimum term.

Re: cancelling business broadband

MHC — Thu, 23 Aug 2012 11:20:29 GMT

You really need to address this to the sales or billing team. But it will not be cheap - however there are some OFCOM guidleines which BT will follow.

Re: cancelling business broadband

DaveA — Tue, 28 Aug 2012 14:29:11 GMT

Hi,

Close but no cigar MHC. 🙂

What you need is the Customer Options Team. If you call the 0845 600 7020 and say 'business cancel' that should get you to them, assuming you get the voice menu. If it's a normal menu then you're just looking for the cancellation option.

With 14 months left then it's likely you'd be held to term and would have to pay the remainder, but they would look at that and tell you for sure.

Dave