Complaining about an individual?

DaFox — Thu, 30 Aug 2012 16:04:40 GMT

Is this possible? I received a call from a distraught line manager after replying to one of those text surveys very negatively - the guy was quite offended and turns out the survey was relating to a different person! The most recent person I had spoken to was called Richard and he was VERY helpful - the guy before was a disgrace to BT, so I (wrongly) thought the survey was about him (as texts gave a different name - not Richard).

I grumbled online about this guy on the forum, but seeing as my post was deleted, I would like to complain about this person - even though I have no idea who he was!

All I have is the date of the call - the number from which it was made and the fact it was the person I spoke to before 'Richard'. It was the TUO department (or TOU maybe, infinity help). I wasn't given a name and the guy hung up on me. If you record all your calls, then I would suspect disciplinary action at the very very least would be in order.

Re: Complaining about an individual?

markp — Fri, 31 Aug 2012 09:41:03 GMT

Hi DaFox,

I am very sorry to see you had a bad experience when contacting our helpdesk. I moved your previous post to allow us to investigate the issues you have with the first person you spoke to in our TOU team.

This is why I sent you a PM to get more details about the call you had with our TOU team. Now that you have replied to this PM I can now get this investigated for you.

Regards

Markp

BT Business Forum Moderator

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Complaining about an individual?

Re: Complaining about an individual?