https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45490#M6946 <P>Hi Everyone!</P><P>&nbsp;</P><P>Last Friday my premises's line went totally dead.</P><P>I contacted the BT infinity team who informed me there was a line fault and they sent an engineer out who replaced the infinity modem (not the hub) and did some work in the cabinet.</P><P>&nbsp;</P><P>Since then, I've only been getting 35mbps connection rates.</P><P>&nbsp;</P><P>This is half of the 70-76 I was getting prior to the line fault, and nothing anyone has told me to do has assisted in anyway.</P><P>&nbsp;</P><P>I was told to:</P><P>Remove everything from the sockets</P><P>Restart the modem by pressing the "Reset" button the back of the Openreach modem</P><P>Leaving the modem powered off for 15m and powering on again</P><P>Factory reset the hub, and a reconfigure</P><P>&nbsp;</P><P>It's persisted all week and has been impacting my business, web-browsing of my staff and their VPN access etc.</P><P>&nbsp;</P><P>Is there anything I can do to get this up to spec again?</P><P>Anything else that might help?</P> Fri, 14 Sep 2012 19:41:14 GMT notmeagain 2012-09-14T19:41:14Z https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45490#M6946 <P>Hi Everyone!</P><P>&nbsp;</P><P>Last Friday my premises's line went totally dead.</P><P>I contacted the BT infinity team who informed me there was a line fault and they sent an engineer out who replaced the infinity modem (not the hub) and did some work in the cabinet.</P><P>&nbsp;</P><P>Since then, I've only been getting 35mbps connection rates.</P><P>&nbsp;</P><P>This is half of the 70-76 I was getting prior to the line fault, and nothing anyone has told me to do has assisted in anyway.</P><P>&nbsp;</P><P>I was told to:</P><P>Remove everything from the sockets</P><P>Restart the modem by pressing the "Reset" button the back of the Openreach modem</P><P>Leaving the modem powered off for 15m and powering on again</P><P>Factory reset the hub, and a reconfigure</P><P>&nbsp;</P><P>It's persisted all week and has been impacting my business, web-browsing of my staff and their VPN access etc.</P><P>&nbsp;</P><P>Is there anything I can do to get this up to spec again?</P><P>Anything else that might help?</P> Fri, 14 Sep 2012 19:41:14 GMT https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45490#M6946 notmeagain 2012-09-14T19:41:14Z https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45536#M6947 <P>Nobody have any hints?</P> Sun, 16 Sep 2012 21:39:00 GMT https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45536#M6947 notmeagain 2012-09-16T21:39:00Z https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45540#M6948 <P>&nbsp;</P><P>Ask Tech Support to check that you are on an 80/10 service and have not accidentally been switch back to 40/10 or 40/2 ...</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 17 Sep 2012 08:15:00 GMT https://business.forums.bt.com/t5/Archive/Half-speed-after-line-fault/m-p/45540#M6948 MHC 2012-09-17T08:15:00Z