Business Broadband Hub problems

LogBurner — Fri, 21 Sep 2012 19:32:03 GMT

Any body having any connection problems with this hub?

Model:
2701HGV-C
Hardware Version:
2701-100630-009
Firmware Version:
6.3.9.63-plus.tm

This has been a complete nightmare for our business. I've been told today that I need to wait another 2 to 3 weeks! This isn't exactly good service.

Re: Business Broadband Hub problems

LogBurner — Fri, 21 Sep 2012 20:13:38 GMT

Main problem is the 'dropping of connections' as described here:

http://our.umbraco.org/forum/ourumb-dev-forum/bugs/25544-back-office-property-pages-not-loading?p=1

http://business.forums.bt.com/t5/Broadband-and-internet/on-2nd-2701-HGV-C-still-freezing-up/td-p/35517/page/4

http://btbroadbandandhowtosurviveit.blogspot.co.uk/2012/08/bts-5325-mbdownload-bog-up-continues.html

The model numbers details are:

Model:
2701HGV-C
Hardware Version:
2701-100630-009
Firmware Version:
6.3.9.63-plus.tm

BT support doesn't seem to be aware of any problems according to the tech support I spoke to today but I don't see why not. I pointed out that it is mentioned at the above links which includes a link to these forums.

I need to escalate this somehow as we basically have an unusable connection at times. Any help anywhere would be appreciated.

In general I find that BT tech support guys are superb but in this instance I get the feeing BT have sent directives not to admit this problem exists.

Regards to all.

topic Business Broadband Hub problems in Archive

Business Broadband Hub problems

Re: Business Broadband Hub problems