topic Re: BT Hub 3 problem ? in Archive

BT Hub 3 problem ?

archsaddler — Thu, 11 Oct 2012 14:53:17 GMT

I regularly ( 5 times in the last week) have to restart my BT hub 3 to restore my internet connection , is this likely to be hub problem ?

ADSL+

Wired

I assume the hub is losing connection , but it isn't showing same behaviour as previous routers where lights would quickly go out , start flashing , then reconnect within 2-3 of minutes after a disconnection .

This morning lost internet at 8.59 , all light blue , router status "connected"

9.08 middle orange light . router status "connecting"

9.09 all lights blue . router status "connected"

9.10 middle orange light , router status "connecting"

9.16 restarted router

9.20 working internet

Same pattern 5 times in the last week ,except 2 occasions where i couldnt access the router and had to power it off and restart

Re: BT Hub 3 problem ?

DaveA — Thu, 11 Oct 2012 14:55:42 GMT

Hi,

Helpdesk.

Dave

Re: BT Hub 3 problem ?

archsaddler — Thu, 11 Oct 2012 15:01:36 GMT

Hi Dave ?

Re: BT Hub 3 problem ?

archsaddler — Thu, 11 Oct 2012 15:27:47 GMT

Was that an answer ?

Should i call the helpdesk ?

Again

Re: BT Hub 3 problem ?

MHC — Thu, 11 Oct 2012 15:47:44 GMT

I would say that you need to call the Helpdesk and go through it with them - you may well need a new Hub.

Re: BT Hub 3 problem ?

archsaddler — Thu, 11 Oct 2012 15:58:13 GMT

Been there , done that (90mins last weds) , sick of the same questions . No T shirt .

Supposed to email somebody next time the router plays up so they can test the line again , assuming she is at work the next time .

Re: BT Hub 3 problem ?

DaveA — Mon, 15 Oct 2012 13:32:12 GMT

@archsaddler wrote:

Was that an answer ?

Should i call the helpdesk ?

Again

Hi,

Yes it was. You didn't say in your original post that you'd been in contact with them already.

Dave

Re: BT Hub 3 problem ?

Resolve — Thu, 01 Nov 2012 08:57:50 GMT

The HUB3 router is crap will always be crap and should be treated as crap and flushed down the toilet.

Hope this helps.