https://business.forums.bt.com/t5/Archive/24-Hour-Helpline/m-p/46944#M7106 <P>What number did you call and is it a specific Team you need to get through to...ISDN/Featureline etc, or is it just the Telephone Fault/broadband faults Team</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 30 Oct 2012 14:49:19 GMT Plumly 2012-10-30T14:49:19Z https://business.forums.bt.com/t5/Archive/24-Hour-Helpline/m-p/46940#M7105 <P>I spoke to the&nbsp; helpline on the 19th October and was told to change the filter and plug everything in to the test socket which i have done.&nbsp; I was then told to ring back when the problem was occuring which is in the evening usually between 6 - 8 pm.</P><P>&nbsp;</P><P>I have tried on numerous occassions and for an hour last night and it is constantly engaged.&nbsp; we could not go onto the repair centre as we had 0.01 connection speed at about 7.00 pm which i managed to get on my ipad but could not use internet.</P><P>&nbsp;</P><P>I know this is a busy period but this is a business line with business internet and i do not feel that i am getting an acceptable service from you.&nbsp; There is no point in me phoning during the day as it needs to be checked in the evening so I am stuck as can never get through.</P><P>&nbsp;</P><P>What&nbsp;am I supposed to do??&nbsp;</P> Tue, 30 Oct 2012 14:11:47 GMT https://business.forums.bt.com/t5/Archive/24-Hour-Helpline/m-p/46940#M7105 Mingo67 2012-10-30T14:11:47Z https://business.forums.bt.com/t5/Archive/24-Hour-Helpline/m-p/46944#M7106 <P>What number did you call and is it a specific Team you need to get through to...ISDN/Featureline etc, or is it just the Telephone Fault/broadband faults Team</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 30 Oct 2012 14:49:19 GMT https://business.forums.bt.com/t5/Archive/24-Hour-Helpline/m-p/46944#M7106 Plumly 2012-10-30T14:49:19Z