BT Business Hub 3 and Skype quality

DaveSussman — Tue, 27 Nov 2012 11:29:14 GMT

A few months ago my old Business Hub (2700HGV) gave up the ghost and I now have a shiny new Business Hub 3. For all tasks except Skype it seems perfect, but Skype calls are terrible; while I can hear the other end of the conversation fine, my voice is choppy and drops words. This makes it impossible to use as I conduct a lot of business via skype.

It's not a line issue, as at this moment I have an old Home Hub (the original white one) plugged in and the Skype Test call worked fine on that, whereas it didn't on the Business Hub 3. I can't stick with this Home Hub though as a) it's not mine, and b) stability is an issue; it exhibits the same symptoms as my dead hub, which is poor web access - pages don't load, or only load partially.

Does anyone know if there's something that can be done to the Business Hub to correct the Skype issue, or is buying a new better quality router the only solution?

For completenes, my settings are:

Connection Information

Line state:	Connected
Connection time:	0 days, 00:01:33
Downstream:	5.063 Mbps
Upstream:	448 Kbps

ADSL Settings

VPI/VCI:	0/38
Type:	PPPoA
Modulation:	G.992.1 Annex A
Latency type:	Interleaved
Noise margin (Down/Up):	9.4 dB / 21.0 dB
Line attenuation (Down/Up):	44.1 dB / 26.0 dB
Output power (Down/Up):	19.4 dBm / 11.9 dBm
FEC Events (Down/Up):	19 / 0
CRC Events (Down/Up):	2 / 4
Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
HEC Events (Down/Up):	1 / 0
Error Seconds (Local/Remote):	514 / 21

This is after having just plugged this router back in.

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BT Business Hub 3 and Skype quality