topic Content Screening again in Archive

Content Screening again

bombinho — Wed, 05 Dec 2012 09:32:10 GMT

Seems the content screening servers are down once more. And to be precise it followed exactly the same pattern as the last time. Days before with ages to wait for anything and everything and finally the total black out.

Another test run to see how many of those content screening users have remained?

Re: Content Screening again

bombinho — Wed, 05 Dec 2012 09:35:24 GMT

could someone please remove the triplicates. Could not find any option to remove them myself. Was just at the 5 minutes of my overrun. Seems it still did send but not receive.

Re: Content Screening again

DaveA — Thu, 06 Dec 2012 15:11:12 GMT

Hi,

Sorted.

As far as Content Screening goes, could anyone who has issues with it please put all the appropriate details into an email and send it to support@btbroadbandoffice.com?

We'd probably need:

Usual account details

Time/date the problem started

Model of the router

Firmware version

We haven't seen anything about this so far, but if it's happening then let us know.

Dave

Content Screening againContent screening again

islac — Fri, 07 Dec 2012 11:44:04 GMT

I have been having exactly the same problem, also since Wednesday morning (5th December)

I raised it with BT on Wednesday afternoon, via the online chat service, and a subsequent telephone call from support to me.

I was assured by the support call handler that now it had been brought to their attention it would be investigated as a matter of priority ...

As requested, I have emailed support with the details required by Dave A. However, in summary, have been experiencing the problem since early on Wed 5th December

Router is 2701HGV-C and firmware is 6.3.9.63-plus.tm.

I have tried rebooting the router on numerous occasions, and also leaving it switched off for some hours before turning back on again.

All my devices (computer / mobile phones / internet radio) fail to connect to the internet while content screening is enabled. As soon as I disable content screening for that device, each one can connect as normal. Prior to this, I have been using contect screening for several months without a problem.

Hopefully Bt can get this resolved quickly!

Re: Content Screening againContent screening again

clinton — Fri, 07 Dec 2012 16:15:10 GMT

Same here, noticed it last night.

Re: Content Screening again

islac — Fri, 07 Dec 2012 18:27:08 GMT

Have received the following supply from the support team via email:

I am sorry to hear that you are having problems with the content screening facility within your 2 Wire Business Hub.

The content screening is run by 2 Wire who make the routers, they will be having problem with there server that controls the content screening service.

I have raised the issue with the Advanced Diagnostic’s Team who will pass our concerns to 2 Wire. I’m sorry as I have no timescales on how long it will take for the problems to be resolved by 2 Wire.

We apologise for the inconvenience to you and your business and hope this helps.

Re: Content Screening again

bombinho — Fri, 07 Dec 2012 18:53:07 GMT

Well then there is hope that it gets resolved one day.

Re: Content Screening again

bombinho — Fri, 07 Dec 2012 19:02:37 GMT

Apparently the 2Wire users are dwindling like snow in the sun. But if I read how many problems occur since the business hub 3 has been introduced it does not appeal at all to me. Normally I want the thingy doing its job so I can do mine.

Re: Content Screening again

whiller123 — Sun, 09 Dec 2012 08:21:59 GMT

@All

Yes same as last time all went down Wed 5th December!

I have 7 clients using the content screening in the 2 wires or should I say were using! It is a blanket problem with the server.

As for the 2wire users dwindling I am not so sure I now only have one business client using the BH3 & they have only 1 PC all the others have reverted back to or bought from E-bay 2700 or 2701's

There is very little control with the BH3 can't even put in DNS settings for open DNS unless there has been a firmware upgrade since I last looked. With a "home hub badge" on it it is fine, as a business tool it is useless

Rob

Re: Content Screening again

bombinho — Sun, 09 Dec 2012 13:19:21 GMT

From my experience if you phone the support and tell them that everytime you power the homehub there are flashing LEDs the answer will most likely be that it is definitely broken and that they will send you a Business Hub 3.

Re: Content Screening again

whiller123 — Tue, 11 Dec 2012 08:45:06 GMT

@bombinho

There are plenty of new 2wire 2701's on e-bay for under 20 quid if you are unlucky enough to be saddled with a BH3, I always keep a spare or two.

I also believe that BT have some left and will send you one if you whinge enough, I know some one who got one this way from BT a couple of months ago, he did however have to throw all his toys & the BH3 out of his pram & mutter the words "TalkTalk".

Do not despair there is life after the Business Hub 3

Rob

Re: Content Screening again

islac — Wed, 12 Dec 2012 09:59:49 GMT

Just tried switching contect screening on again, and it appears to be working once more.

Keeping my fingers crossed it holds up OK.

Isla

Re: Content Screening again

whiller123 — Wed, 12 Dec 2012 18:50:56 GMT

@islac

Many thanks for the info I will try mine tomorrow & confirm

Rob

Re: Content Screening again

whiller123 — Wed, 12 Dec 2012 20:56:07 GMT

@All

How Web sites are Rated and Filtered by the 2WireHGV-2700/2701

SurfControl is the third party that provides 2Wire's categorization database used by Parental Controls/Content Screening. To ensure the best possible categorization, SurfControl focuses on those Web sites responsible for more than 90 percent of the world's Web traffic. Using a combination of automated software as well as human reviews, SurfControl provides the most accurate rating database in the industry. Although rating the highest traffic and most visible sites is the most practical way to build the rating database, it does mean that a number of the Internet's more than 2 billion Web sites are not currently rated. All of these sites are either very new or very obscure, and unlikely to be accessed as part of normal Web searching and browsing.

www.surfcontrol.com

Re: Content Screening again

Engineer — Fri, 14 Dec 2012 00:50:37 GMT

@whiller123

Hi you appear to be correct I thought that BT controlled the screening but I followed your link & it does seem to be 2wire or surfcontrol. The info seems to be a copple of years old but also seems current, I have had the same problems & have been following the thread & I have all mine working again now.

I have got quite used to open DNS now & it is quite good especially their up-time but I have more control with the 2wire. Rob the lads are having an Xmas do on the 15th it is at a hotel if you & your lot fancy it? we can pick you up from the ferry to save on travel costs, sorry about short notice phone or PM either way if you check this in time.

Dave

Re: Content Screening again

whiller123 — Fri, 14 Dec 2012 01:11:28 GMT

@Engineer

Hi Dave

I am a bit lost with it all to be honest can't understand why the manufacturer would be supplying the service & I can't believe Bt would be paying for the service for the lifespan of the router?????

But hey-ho who am I to judge, you are up and about late fella as am I, I bet you are drinking though whilst I am working!

Yes it seems to be working again now & I am in a Pub, it is closed & I am on coffee. Your do is short notice but I will ring in the AM I may jump on a boat for a few if the hotel has rooms.

Rob

I bet DaveA will be cross in the morning as we seem to be turning this into a social networking site! Ah well it is nearly Christmas! "Merry Christmas all"

Re: Content Screening again

bombinho — Mon, 24 Dec 2012 10:10:44 GMT

Merry Christmas to you too.

Of course I have a spare 2wire router stored just in case. Question would be if it is still working once I am in need. But in the meantime this one appears to be the one that works and works *tap on wood*. Just been at a customer who reboots his shiny new router nearly on a daily base. I already have forgotten about problems like this.

Maybe the one or the other attempt to break in results in a malfunction. Once I even had one where every single device in the intranet had been crashed. But that is once in a blue moon. I would hate to have to use one of those nice looking bad working thingies.

And yes it will be interesting to see what comes out after the BH3. If BT still treats their business customers like first time internet using kids or if they accept that business means working. At the end BT business is nothing more than an employee and if they think they do not need to do what they are paid for, well you can guess...

Oh b2t: Content screening works a treat once more. And thanks for the additional infos.

Re: Content Screening again

whiller123 — Fri, 28 Dec 2012 08:35:33 GMT

@bombinho

Merry Christmas & a happy new year to you

Re: Content Screening again 2701HGV-C

Trabeculator — Tue, 05 Feb 2013 17:57:45 GMT

Content screening has a mind of its own! I have repeatedly set up all of my devices, but each day, some of the settings change spontaneously. It is very irritating. Is anyone able tohelp?

Thanks

Re: Content Screening again 2701HGV-C

whiller123 — Mon, 11 Feb 2013 09:35:59 GMT

We think that the content screening is not currently working & that BT have stopped supporting it.

I last tried it on saturday it was not working then

Bt say that 2wire control the screening & they use surfcontrol

Regards

Rob

http://business.forums.bt.com/t5/Broadband-and-internet/A-continuing-saga-of-now-and-again-not-working-content-servers/m-p/50476/highlight/false#M10322