https://business.forums.bt.com/t5/Archive/BT-Upgrade/m-p/49138#M7334 <P>I am new to this forum and have also been adversely affected - I had no idea so many people had also experienced the issues I have had. Disaster is an understatement. I have managed to work my way through most things but have one outstanding and wonder if anyone can help.</P><P>&nbsp;</P><P>One holder of an assigned email address has been given a completely new one. The rest of us have been able to hold on to our old addresses.</P><P>I went into my administrator section to see what happened. And I see that BT has assigned the new email address - no reference to me - and definitely not sanctioned by me (I noted some BT person quoted the legalities - I just want a solution, not an excuse).</P><P>Does anyone know how I can restore the&nbsp;original email address so that the&nbsp;user does not need to tell everyone about&nbsp;the change? An&nbsp;upgrade should be just that - an upgrade, not a fundamental change.</P><P>&nbsp;</P><P>Solutions welcome please.&nbsp;</P> Thu, 27 Dec 2012 23:38:03 GMT gvs951 2012-12-27T23:38:03Z https://business.forums.bt.com/t5/Archive/BT-Upgrade/m-p/49138#M7334 <P>I am new to this forum and have also been adversely affected - I had no idea so many people had also experienced the issues I have had. Disaster is an understatement. I have managed to work my way through most things but have one outstanding and wonder if anyone can help.</P><P>&nbsp;</P><P>One holder of an assigned email address has been given a completely new one. The rest of us have been able to hold on to our old addresses.</P><P>I went into my administrator section to see what happened. And I see that BT has assigned the new email address - no reference to me - and definitely not sanctioned by me (I noted some BT person quoted the legalities - I just want a solution, not an excuse).</P><P>Does anyone know how I can restore the&nbsp;original email address so that the&nbsp;user does not need to tell everyone about&nbsp;the change? An&nbsp;upgrade should be just that - an upgrade, not a fundamental change.</P><P>&nbsp;</P><P>Solutions welcome please.&nbsp;</P> Thu, 27 Dec 2012 23:38:03 GMT https://business.forums.bt.com/t5/Archive/BT-Upgrade/m-p/49138#M7334 gvs951 2012-12-27T23:38:03Z https://business.forums.bt.com/t5/Archive/BT-Upgrade/m-p/49268#M7335 <P>It's hard to give an answer to your query with the information provided. Could you provide a bit more detail&nbsp;(via PM if you prefer).</P><P>&nbsp;</P><P>Adrian</P> Mon, 31 Dec 2012 16:05:52 GMT https://business.forums.bt.com/t5/Archive/BT-Upgrade/m-p/49268#M7335 adrianc 2012-12-31T16:05:52Z