https://business.forums.bt.com/t5/Archive/Incorrect-Profiles/m-p/50684#M7432 <P>&nbsp;</P><P>Back in December I finally moved to an 80/20 package and the problem was there from day 1.</P><P>&nbsp;</P><P>The downstream is fine - the max attainable is about 64 Mb,&nbsp;&nbsp; sync is 62.5Mb and throughput about 60 to 61 Mb ...</P><P>&nbsp;</P><P>However with the upstream it is a different matter.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Max attainable 24 Mb,&nbsp;&nbsp; sync&nbsp; 20Mb (the modem shows 20000kb). &nbsp; With that I would expect to see about 19Mb on the upstrem. &nbsp; However,&nbsp; all I can achieve is 9Mb. &nbsp;&nbsp;</P><P>&nbsp;</P><P>I have had two long technician (SFI) visits, the problem moved from normal Tech Support to the Escalation desk ... they all agree that there is a problem but cannot get it resolved.&nbsp;&nbsp;&nbsp; The Technician has been passed from pillar to post - making about 20 calls on his extended visist earlier today.&nbsp;&nbsp; On one call he was told that the ordered product did not match te profile set in te systems and a reset was need and to wait 15 minutes.&nbsp; It has still not changed!</P><P>&nbsp;</P><P><BR />Any ideas where I can turn next?&nbsp;&nbsp;&nbsp;&nbsp; Everyone that I speak to can see the problem,&nbsp; but we cannot get it resolved.&nbsp;&nbsp;&nbsp; OR what needs to be done?</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 07 Feb 2013 18:45:21 GMT MHC 2013-02-07T18:45:21Z https://business.forums.bt.com/t5/Archive/Incorrect-Profiles/m-p/50684#M7432 <P>&nbsp;</P><P>Back in December I finally moved to an 80/20 package and the problem was there from day 1.</P><P>&nbsp;</P><P>The downstream is fine - the max attainable is about 64 Mb,&nbsp;&nbsp; sync is 62.5Mb and throughput about 60 to 61 Mb ...</P><P>&nbsp;</P><P>However with the upstream it is a different matter.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Max attainable 24 Mb,&nbsp;&nbsp; sync&nbsp; 20Mb (the modem shows 20000kb). &nbsp; With that I would expect to see about 19Mb on the upstrem. &nbsp; However,&nbsp; all I can achieve is 9Mb. &nbsp;&nbsp;</P><P>&nbsp;</P><P>I have had two long technician (SFI) visits, the problem moved from normal Tech Support to the Escalation desk ... they all agree that there is a problem but cannot get it resolved.&nbsp;&nbsp;&nbsp; The Technician has been passed from pillar to post - making about 20 calls on his extended visist earlier today.&nbsp;&nbsp; On one call he was told that the ordered product did not match te profile set in te systems and a reset was need and to wait 15 minutes.&nbsp; It has still not changed!</P><P>&nbsp;</P><P><BR />Any ideas where I can turn next?&nbsp;&nbsp;&nbsp;&nbsp; Everyone that I speak to can see the problem,&nbsp; but we cannot get it resolved.&nbsp;&nbsp;&nbsp; OR what needs to be done?</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 07 Feb 2013 18:45:21 GMT https://business.forums.bt.com/t5/Archive/Incorrect-Profiles/m-p/50684#M7432 MHC 2013-02-07T18:45:21Z