Router Says Connected BUT No Internet

gavinrace — Thu, 07 Mar 2013 14:32:48 GMT

I have a problem with BT Business Broadband.

I have a BT Home Hub 3 setup. It says it's connected at 3Mb+ and sometimes works but generally I cannot get a webpage up. This happens on any device with any type of connection: laptop, iPhone, iPad, wired or wireless.

When it doesn't work (most of the time), I can still ping www.google.com etc but cannot load the page for it. It's not a client issue because it happens on all devices.

If I restart the router, it SOMETIMES allows me to load pages but not always.

Line seems to be OK, with no extensions.

I haven't tried a different router yet and I fear BT customer service will say it's all fine because it connects.

Is this possibly a signal to noise ratio problem or possibly a line/exchange configuration issue?

Any help to get to the root of the problem would be very much appreciated.

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Router Says Connected BUT No Internet